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Transactional Quality

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  • #50335

    QA
    Participant

    Hi,
    I am part of a transactional quality team. Want to bucketize the scores in 3 levels. This is to track the improvement of an employee from 1 bucket to another.I have data of past 3 months for each employee. What should be the stastical way to acheive to scores in order to bucketize them in 3 levels say TQ, MQ & BQ. Ofocurse, there is one thershhold score set as well.
    Please help.
    Thanks

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    #172994

    Kannan
    Participant

    Plot the data in using Box Plot. Then you can decide on the buckets basis the outcome.
    Descriptive stats also would throw some light on the CI of mean, median etc. You may choose to change the significance % as you wish. You may take -CI, Mean and +CI

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