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Transactional VSM

Six Sigma – iSixSigma Forums Old Forums Finance Transactional VSM

Viewing 30 posts - 1 through 30 (of 30 total)
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  • #24458

    JB
    Participant

    Does anyone have a good example of a transactional/service Value Stream Map. My experience on this subject is manufacturing based and am exploring it’s uses in an “office” environment.
    Thanks

    1
    #58681

    bb_banking
    Participant

    Please provide your email and I will forward you an example of a financial services vsm.
    [email protected]
     

    1
    #58687

    JB
    Participant

    BB_Banking,
    I have dropped you a note and return email address to your hotmail account.
    Thanks again
    John

    0
    #58688

    Onin
    Participant

    @BB_Banking
    I’m also interested to have a sample.  Kindly send to [email protected]
    Thanks..

    0
    #58689

    Nino
    Participant

    Hi!  Could you send me a copy of the transactional vsm as well?  My email is [email protected]
     
    Thanks!

    0
    #58690

    Joe D
    Participant

    I would like to see a copy of the transactional vsm, as well.  Thanks.  Can you please forward it on to my email address??   [email protected]

    0
    #58691

    Penny Weller
    Participant

    Would also appreciate a copy!  Thanks

    0
    #58692

    Scott
    Member

    Very good question and a popular one, too. We have added a dimension to VSM that may help you move from manufacturing to transactional. We have found mapping the customer and supplier value streams with your process is useful when there is significant interaction WITHIN your process and/or your scope includes reducing the waste your customers and/or suppliers are experiencing. The VSM’s often depicted in amnufacturing may not emphasize the significant wastes customers and suppliers also experience.

    0
    #58693

    SSBB
    Member

    Please forward me a example of trasactional VSM too.
    [email protected]
    Thanks

    0
    #58694

    Romesh
    Member

    I would be interested in receiving a copy of the VSM examples from the financial side. Thanks. Here is the email address:
    [email protected]
     
    Thanks.
    Romesh

    0
    #58695

    Velasquez
    Participant

    I would be very grateful so see an example of a transactional vsm. I am working in a service based business within a manufacturing conglomerate and the examples I see are all manufacturing based.  Also, the supposed bible ‘Learning to See’ is very difficult to follow for a service based business.
    If anyone could forward a copy to [email protected] I would be very grateful.
    Martin.

    0
    #58696

    Mikey
    Participant

    I would also appreciate a copy of the transactional VSM if someone could send it to me.
     
    I’m at [email protected]
     
    Thanks.

    0
    #58697

    Scott
    Member

    When we have processes with interactions between customers or suppliers and us and we want to effect improvements in the supply chain, we use different maps.  These VSM’s are not like Learning To See in several areas and that is why they work better for some transactional projects. Reasons: Learning to See examples are effective for one process with little interaction between customer and supplier. The beauty of these transactional VSM’s is we quickly learn to see the process value and nonvalue streams.  Similar maps can be found in  Lean Solutions by James Womack. Lean Solution VSM’s depicted show the interaction of “Consumer” and “Provider” so common in Finance, Sales, HR, Legal, Marketing, Counselor, etc transactions. Here is how we do VSM.
    1. Simply walk the process and record the “Touch Time” of everyone in the transaction. Have a column for the tasks for the consumer, a column for the provider tasks, columns for the times by each task and we add a column for cycle time to record the wait, queue and setup time, if any. This gives the total cycle time and the touch time. Two other columns give us which tasks add value to the customer and a column for arrows to get the benefit of a “Spaghetti” diagram. The spaghetti diagram is a visual and helps us see the waste of motion back and forth in a transaction.
    Hope this explains it well. I can send VSM examples if you write to me at [email protected]

    0
    #58698

    KAP
    Participant

    Pls send me a copy of the same
     
    Thanks & Regrads
     
     
    KAP

    0
    #58701

    Hek
    Participant

    Hi Rick,
    that would be very interesting ! .. could you please send it to me ?
    [email protected]
    Thanks!

    0
    #58707

    JB
    Participant

    Rick,
    I’d appreciate a copy of a transactional VSM example….Thanks
    [email protected]

    0
    #58708

    Hiuwong
    Participant

    Hi,
     
    Will someone please forward me a copy as well.  Thank you.
    [email protected]
    Hiu

    0
    #58714

    JSD
    Participant

    Hi there
    I work for a financial institution that is interested in 6S and VSM.  Could someone send me the VSM model being discussed in this thread?
    Thanks,
    [email protected]

    0
    #58715

    philip yeo
    Participant

    Can anyone send me a copy as well?
    I need this information very badly for my final year thesis and project
    [email protected]

    0
    #58722

    Sajjad
    Member

    Rick:
    Very well explained the construction of VSM. Example will add value to it. Please send me example(s) as my work is directly in line with what this thread is talking about. Thanks.
    [email protected]

    0
    #58723

    Gollapudi
    Participant

     would be interested in receiving a copy of the VSM examples from the financial side. Thanks. Here is the email address:
    [email protected]

    0
    #58742

    Roman l
    Member

    Hi,
    I have a transactional VSM that I am working through and would like an example if one is available.
    thanks
    [email protected]
    t

    0
    #58743

    Pai
    Participant

    Can you please sent me some examples of value stream mapping ,my email id is :[email protected]
    thanks and regards
    Rajesh

    0
    #58807

    mark boyer
    Participant

    Can you please provide me a copy of the vsm…e-mail: [email protected]

    0
    #59133

    Paul Franklin
    Participant

    Please would someone be kind enough to email me a copy as well. I am only in the early days of looking at transactional VSMs but this would be hugely helpful.
    Many thanks.
    Paul.

    0
    #59144

    Scott
    Member

    OK, folks. Seems like we are all in this together. Sorry I did not see the requests until now.
     
    Please send an e-mail to me at [email protected] and I will reply back with an example.
    Good luck and hope this helps. Again, I am passing on a spreadsheet version that the original requestor wanted. I do this spreadsheet version only if my process is so complex and horrible in multiple interactions with my customer. Let’s face it, if you are interacting frequently with your customer or supplier, something is probably wrong. Use this VSM to “See” as Rother and Shook say the waste and high potential of disturbing your customer. Use the icon method if at all possible. We use only nine icons and I have never needed more for non-manufacturing VSMs.
     
     

    0
    #59350

    Adam Johns
    Participant

    Hello,
     
    I would also be very keen to see the transactional VSM if you could forward to me at the above email. I have  worked on many production versions only
    regards Adam

    0
    #59427

    Sorour
    Participant

    Hello all.
     
    If this si still doing the rounds, I would liek to see a copy.  Does anyone have it, and could they send it to [email protected] ?
     
    Many thanks,
     
    Paul

    0
    #59467

    ahmed
    Participant

    hi paul,
    if you’ve gotten a response – would you forward me a copy of the vsm? [email protected]
    many thanks!
    amy

    0
    #59473

    will
    Participant

    Those of you who have offered to send transactional VSMs, please forward the same to me. Please let me know what software has been used which I may or may not have. It may be best to send it as an image file.
    My email is [email protected].
    Thanks.
    Cyrus

    0
Viewing 30 posts - 1 through 30 (of 30 total)

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