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TRIZ in service industry

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Viewing 17 posts - 1 through 17 (of 17 total)
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  • #40822

    Amar
    Participant

    Hi,
    Has anyone used TRIZ in the service indutry, like financial services, supply chain, etc… I am new to the subject currently reading a book to familiarize myself, but it looks very manufacturing oriented..

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    #127491

    Rog
    Member

    Hi Amar,
    Though I haven’t used TRIZ in the service industry the principles, like six sigma, are generally applicable. There are some non-manufacturing resources out there. Probably a good starting point is ‘Hands On Systematic-Innovation for business and Management’ by Darrel Mann.
    http://www.innovation-triz.com may also be worth a visit.
    Rog
     
     

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    #127506

    Darth
    Participant

    Jack Stuart at BOA did a pretty good job in adapting Triz to a non manufacturing environment.  Unfortunately, I don’t believe anything has been published about it.

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    #127509

    AB
    Participant

    Amar
    You are right. The examples in TRIZ are very manufacturing centric. For many services, it has been my experience that documented best practices by community research organizations serve as a good substitute for general types of changes you can make to a process parameter. I’ve applied the concept extensively in IT and financial services. For instance, instead of looking at generic TRIZ principles for improved disaster recovery, I show the ITIL best practices and COBIT control objectives to see what could the team change and how to make the process better.
    Hope this helps
    AB

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    #127514

    Ron
    Member

    I have never heard of anyone using it successfully anywhere!

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    #127608

    Michael Schlueter
    Participant

    Hello Amar,
    I applied TRIZ to many non-technical problems successfully. I wonder what your questions are or what your curiosity is about? For me financial services and supply chain (management) seem to have not much in common, besides the fact that they are not from manufacturing.
    May I ask you: which book are you reading?
    Some background about TRIZ. Mr. Altshuller wondered why there is a science for (almost) everything, but why there isn’t a science for creativity (back in ~1940). So TRIZ became something like an empirical science. Today many people turn TRIZ into an applied science, if you like.
    Mr. Altshuller soon turned from studying genius inventors  to studying the product of these gifted people: their inventions. Because then he found common patterns of strategies to analyze and to overcome difficult situations. These are all the TRIZ-tools you will read about (in parts) in your book.
    Patents were an available resource for Mr. Altshuller to find and to study inventions (= brilliant solutions to very difficult situations) in a systematic way. This is why you do find so many TRIZ-examples from physics, chemistry and similar in today’s TRIZ-media.
    To some extent TRIZ reflects how this world is designed and how it functions (in terms of laws of nature). To a bigger extent TRIZ is very much about ourselves, i.e. about the way we think, we imagine – and the way we restrict ourselves. This part is the generic part, which allows to use TRIZ almost everywhere (because it’s always us who think “this can’t be done!”).
    If you read your book literally, in analogy, you will do nothing more than reading notes of music. While somebody said: “you won’t find the music within the notes.”
    I invite you to cont(r)act me to hear the music of TRIZ in financial services, in supply chain management and the like. To do so please reply (best with your email address) to this post.
    Hope this helps +++ Michael Schlueter

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    #127687

    Amar
    Participant

    Well its just that this is my first reading of TRIZ and the book is: Systematic Innovation: An Introduction to TRIZ.
    My email is @hotmail.com">rathoras@hotmail.com

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    #127693

    Shirshen
    Member

    Dear Michael
    I would appreciate to hear the music. I work in the services and it will be useful.
    Contact: [email protected]
    Thanks in advance
    Shirshen
     

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    #127704

    Michael Schlueter
    Participant

    Dear Shirshen,
    Thank you for your reply, interest and trust. I will contact you later today.
    Kind regards, Michael Schlueter

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    #127707

    Michael Schlueter
    Participant

    Hello Amar,
    Thank you, this seems to be a good book. But may be it’s tough for a beginner (you may consider reading “And suddenly the inventor appeared” first, which was written to teach TRIZ to teenagers; I learned a lot from it).
    Please don’t be discouraged too soon, as you are going to learn “the language of innovation”. This is a similar experience to learning any foreign language.
    Kind regards, Michael Schlueter

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    #127774

    Trish G
    Participant

    TRIZ & Service – 40 Inventive Principles with Applications in Service Operations Management – by Jun Zhang, Kah-Hin Chai, Kay-Chuan Tan
    You may refer the abovementioned article at
    http://www.triz-journal.com/archives/2003/09/index.htm
     

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    #127799

    Dr. Michael S. Slocum
    Participant

    Amar:
    The majority of TRIZ applications were originally manufacturing/product related. As TRIZ and its application have evolved, transactional and non-technical applications have increased dramatically. The application of TRIZ to those environments is now commonplace and examples are available at the TRIZ Journal (http://www.triz-journal.com). You could search the archive page of the Journal for various non-technical application papers.
     
    Michael S. Slocum
     

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    #127817

    link typo
    Participant

    Hi Trish,
    The author submitted many articles. You probably meant:
    http://www.triz-journal.com/archives/2003/12/index.htm

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    #127836

    msa4575
    Participant

    Dear Michael
    Good music can never be left unheard…
    Would appreciate it if I can also be added to your mailing list.
    My ID is [email protected]
    Regards,
    msa4575

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    #127856

    Michael Schlueter
    Participant

    Hi,You’ve got mail ;-)Michael Schlueter

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    #131440

    ashwini sharma
    Participant

    Dear Michael,
    Please include me as well on the mailing list
    [email protected]
    Regards,
    Ashwini

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    #169029

    Lukmansyah
    Participant

    Dear All,
    Very Disappointed this thread has been forgotten.
    Lets do Revive this and discuss the applicability of TRIZ in Service oriented Industry.
    highly appreciated if someone could give their experiences using TRIZ for the same.
    Kind Regards
    Aditya
    Satyam Computer Services Ltd.

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