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Turn around Time – Continuous or discreet

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  • September 1, 2008 at 12:52 pm #50857

    RK
    ★ 10 Years ★
    Member

    If I am capturing Turn around Time in days only ( i do not have system to break it down to hours) and my customers says that all applications should be processes within 2 days, is my data continuous or discreet ?
    also, if I have to do a project on reduction of turn around time, and I chose %age of TAT misses as metric, is my metric discreet or continuous?
    regards,RK

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    September 1, 2008 at 1:44 pm #175353

    smm
    ★ 10 Years ★
    Member

    RK,
    Technically, time is continuous data. But in your case, due to lack of resolution to represent it as hours or minutes, it can be considered as discrete.
    %age of TAT misses, means that there is also %age of TAT hits. So this data is discrete and to be more specific, its binomial.
    Thanks,
    smm

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    September 2, 2008 at 1:54 am #175360

    Michael Mead
    ★ 10 Years ★
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    Sometimes discreet is best. But for quality control purposes we use discrete.

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    September 2, 2008 at 2:02 am #175361

    question on hourly rate
    ★ 10 Years ★
    Participant

    The earlier answers were correct…you have naturally continuous data (ie time) that you are using as essentially binomial (2 days / over 2 days)….one interesting question at this point would be, how does the customer measure it?  What is their measurement process? How are they measuring your capability?  This might be helpful to know at this point….good luck….
     

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