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two basic questions

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  • #46958

    Sorour
    Participant

    Hi,
    I am trying to understand two general issues with respect to a class i took – is not “analysis” used in every phase of DMAIC? 
    and is there a direct relationship between correlation coefficent & customer sat – i believe both are yes but was not totally clear from my notes.
    tx

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    #155974

    qualitycolorado
    Participant

    Paul, Good morning!
     
    You asked:  “I am trying to understand two general issues with respect to a class i took – is not “analysis” used in every phase of DMAIC?   … and is there a direct relationship between correlation coefficent & customer sat – i believe both are yes but was not totally clear from my notes … “
    Regarding your first question: Yes, analysis, as a skill, is used in each phase of DMAIC. The “A” is DMAIC stands for “analysis”, but don’t get too caught up in that.  It is simply short-hand for “root-cause analysis”.  More broadly, DMAIC and the five words that its stands for are simply short-hand, too, to help us remember the general sequence — nothing more.
    Regarding your second question about the relationship between correlation coefficient and customer satisfaction — wow, not enough information here to say yes or no — it needs context. Could you expand on your question please? When you refer to “correlation coefficient”, what are the factors that are being correlated?
     
    Best regards,
    QualityColorado

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