Uncontrolable IT

Six Sigma – iSixSigma Forums Old Forums General Uncontrolable IT

This topic contains 1 reply, has 2 voices, and was last updated by  Mikel 12 years ago.

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    I feel frustrated by the fact that when we do six sigma projects, often system and IT bottlenecks are identified as causes of defects/delays etc. But IT is centrally controled and it is wishful thinking to expect them to solve their issues within the typical six sigma project timeframes. What results is that we have no choice but to treat such issues as uncontrolable and focus on those causes that are in our department’s control. I am talking from the perspective of a large services organization. Have others faced this situation and how do you tackle this?



    Do exactly what you are doing and report the System/IT issues as
    Issues/Concerns when reporting progress on your project. In your final report you should report the System/IT stuff as an
    opportunity for further improvement.Get you champion to get a dialog going between the Deployment
    Champion and ITThis thread has been moved to the IT/Software discussion forum. Please click here to continue the discussion.

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