- October 4, 2007 at 1:41 pm #48316
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I feel frustrated by the fact that when we do six sigma projects, often system and IT bottlenecks are identified as causes of defects/delays etc. But IT is centrally controled and it is wishful thinking to expect them to solve their issues within the typical six sigma project timeframes. What results is that we have no choice but to treat such issues as uncontrolable and focus on those causes that are in our department’s control. I am talking from the perspective of a large services organization. Have others faced this situation and how do you tackle this?0October 4, 2007 at 1:45 pm #162529
Do exactly what you are doing and report the System/IT issues as
Issues/Concerns when reporting progress on your project. In your final report you should report the System/IT stuff as an
opportunity for further improvement.Get you champion to get a dialog going between the Deployment
Champion and ITThis thread has been moved to the IT/Software discussion forum. Please click here to continue the discussion.0
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