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unsuccesful six sigma company

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • #23717

    sinan bayin
    Member

    hi
    i am doing my dissertation about Six Sigma but i need a company which is not succesful because they used six sigma methodology i have no idea which is exist. i have to do because my supervisor wanted it from me and i searched the internet but i could not find any information about it if you know anything please sent a e-mail

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    #56719

    Paul Gibbons
    Participant

    Hi Sinan,
    I started off my research with the idea of understanding why six-sigma implementations sometimes fails to deliver. I initially changed to identifying the level of success achieved as a measure of failure, if you know what I mean? I then dropped the idea completely and moved onto something totally different.
    Could not get the access to collect the data.
    Good luck with your research.
    Paul

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    #56720

    Aditi Gilman
    Participant

    Hi Sinan,  I think everyone company that has used Six Sigma has seen failures and successes due to Six Sigma methodology – including Motorola and GE.  Every methodology has its short comings.  Having said that, could it be possible that your investigation is looking at Six Sigma as a miracle pill. 
    Most companies introduce new programs on a “trial and error” basis, without throroughly knowing why the last one failed.  So far, I have looked at 3 companies (I am not doing a thesis) and each one has failed because they tried to apply Six Sigma without doing two things: (1) They completely ignored their past and existing quality programs.  (2) they did not assess their needs before jumping on the Six Sigma bandwagon. 
    (The 3 companies were – OSRAM, ASML and Alcatel.  I am looking at Philips now, although they have had partial success)
    There are a lot of articles that were written in ASQ (American Society for Quality) Quality progress magazine about VOC (Voice of customer) being the key to a successful Six Sigma implementation. Another article questions whether metrics is really the pivotal point and shows that just by combining Pareto principle with the Scientific thinking (Y=F(X)) you can achieve breathrough success….
    Please let me know if I can be of further assistance. 
    Aditi

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    #56722

    Ropp
    Participant

    Also you may need to realise that its not the fault of the DMAIC methodology, its how people use it which drives whether the six sigma process works or fails.
    Some training programs soley look at the technical aspects of DMAIC and ignore the people side, eg change management factors.
     

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    #56723

    doma
    Participant

    I have also seen companies, that couldn’t understand the real meaning of six sigma. For example the lack of support from management can produce theese results. One may ask, why are you using 6S if there is no support, ’cause the custumer wants us to use this methodology.
    Another problem could be at the definition side of the problem. In every step of the DMAIC, you might make failures, especially if there is noone who has the “mistified knowledge” of 6S.

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    #56726

    Jaybee
    Participant

    Dear Aditi,
    i would be very interested in information you have regarding the faliure of six sigma at Alcatel i.e. why it failed / the reasons / how they tried to deploy it etc etc
    Thanks in advance
    Jaybee.

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    #56734

    Aditi Gilman
    Participant

    I worked in the high frequency component division in Alcatel, which was Kabel metal (Germany), now RFS America.  The competitor is Eupen in Belgium and Andrews in Chicago.  Six Sigma is a business strategy so how a company designs its business portfolio is key to determining whether Six Sigma is going to be successfull companywide.  Having said that, Alcatel decided to base its business strategy on merging with neigboring industries and offering their products and services as a bundle.  (Compare to Dell’s business strategy).
    What kind of details would you like?
    Aditi

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    #56768

    Black
    Participant

    Hi!
    I can help you because the 6 sigma is unsuccessful in ma company!!!
    I received a one week 6 sigma training in England in order to apply it in my french company.
    First problem : the direction is not convinced at all of the benefits of this method, for them, it is a lack of time.
    Second one : I have done the Value Stream Map but my boss said me : “I know very well the plant and I know where are the problems and how to solve them”!!! so my work and people  involvement is unusefull.
    Third one : My boss define project different than my and chose solutions completely stupid.
    The best : is telling to all our customer : we are applying 6 sigma, we do our best etc…
    If you need more information, do not hesitate!
    Caroline

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    #56779

    H
    Participant

    Hi,
    Off course the problem with Six Sigma is that you these are very expensive trainings and that mostly these are not good applied at all in the company. In fact the company I work they are already busy think 5 years but still no profit today. It’s an easy calculation, calculate the expenses and calculate the benefits by Six Sigma….
    Good Luck,
    H
     

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    #56782

    Eva
    Participant

    Hi Caroline,
    Your writing describes exactly the situation in our company – the idea of Six sigma is not correctly understood by the management, but still they keep on using the word whenever in contact with the customers or other stakeholders.
    In our company, the real Six sigma methods are not allowed to be used in projects (because they are too complicated for the management) and still the projects are called Six sigma projects.
    Anyway, good luck for your projects – I am hoping the same for mine.
     
     
     

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    #56787

    Hogg
    Participant

    Six-Sigma is all about data driven decisions. If the data is not correct, then the worng decision will be made. The data needs to be correct and it needs to be measured correctly. Otherwise, failure will result!
    Caroline mentioned above that her boss said he knows all the problems. This is a classic SS problem.
    Do not listen to peoples opinion, listen to the data!
    There was an interview last week in FT with the CEO of Xerox saying how Six-Sigma has turned her company around. They are now adopting Lean Six-Sigma.
    I believe if used correctly, it is a very powerful tool. But it needs good deployment and it needs management buy in. Enthusiasm needs to spread among the company for it’s methods for it to stand a chance.

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    #56788

    Eddie
    Participant

    Like any iniative it needs to be driven from the top and supported by the senior management team who, don`t forget may show resistance to the change process themselves. That`s for starters, then ideally you need a deployment champion ( say MBB ) and a full time change agent (black belts ) to drive the changes through and educate the workforce, set up project teams etc. If you are supported by the MD, Business unit head etc then you are off to a good start and stand a very good chance of success over a period of years. If you haven`t got that then it WILL fail.  The six sigma methodology ( with it`s application of old and new tools ) itself isn`t flawed but if the implementation is  then forget it……you`ll end up frustrated.

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