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User readiness assessment

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  • #28888

    Chen
    Participant

    I’m working on project to implement a new payroll solution.
    I’m looking for tools to help me to assess the redainess of system and user to go live with the new software. I have somme ideas but I don’t know really how can I measure the level of readiness.
    i.e.: I would like to measure the project management, the interfaces prep.,..and so on.
     
    Someone can help me on this
     
    thank you very much

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    #72648

    Erik L
    Participant

    Bernard,
    My recommendation would be to conduct a pilot study of the new system.  You should take a random slice of people to test the system.  This way, both systems can be operating in parallel and will allow you to compare and contrast performance metrics of interest.  Additionally, this would provide a time for teething problems, up and above what the process FMEA has identified, to manifest themselves.
    Regards,Erik

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    #72652

    Mike Carnell
    Participant

    Bernard,
    What is it you want to measure? Tool knowledge, change capability, etc. I really don’t understand your question.

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