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Using Knowledge Base and Data Mining

Six Sigma – iSixSigma Forums Old Forums General Using Knowledge Base and Data Mining

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  • #31122

    Logan Luo
    Participant

    Does anyone have the experience in using Knowledge Base and Data Mining in a Six Sigma project?  I used to use Knowledge Base and Data Mining in analyzing Voice of the Customer. 1) I used these techniques to summarize customer complaints, define the key products, and key problems.  2) I also used these techniques to summarize root causes and corrective actions, and to verify the effectiveness of corrective actions and define the “real” root causes by reviewing the patterns of the root causes (“the root causes of  the root causes”). Now I am trying to combine these techniques to Six Sigma projects. Please comment. Thanks

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    #83578

    Marc Young
    Participant

    I do not have experience with Knowledge Base, but with neural networks, and have used the neural nets to develop a model of the process that can be used to experiment with the process.  This helps reduce the costs and time for doing Design of Experiments in the Six Sigma world.

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