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Using Six Sigma for the RFP or pre-RFP process

Six Sigma – iSixSigma Forums Old Forums General Using Six Sigma for the RFP or pre-RFP process

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #41950

    Tex gal
    Member

    Has anyone used Six Sigma as a tool prior to issuing an RFP for a service to analyze the process BEFORE asking for something that perhaps the company didn’t need (or issuing an RFP for the wrong service)?  Has anyone used it to improve the RFP process itself?  Just curious…it is an idea I have that I want to take to my boss but not sure if anyone will see value in it.  Thoughts?

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    #132548

    Chetan
    Participant

    yes you can especially they way you bid for a project only thing is you need more data points to do so .
     
     

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    #132552

    Supo
    Member

    Yes you can and also agreed with Chetan’s response, as you are aware that the first three steps in Six Sigma are Define, Measure and Analyze (DMA..).The first step to determine in RFP  is to prioritise the objectives of the business and,by any extension,the project.Take project criteria which you priotised and determine how they may be measured and lastly,the RFP document provides a mechanism for analysing the measured criteria.

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    #132565

    malverson
    Participant

    Yes, you can use Six Sigma to improve this process. At its core … Six Sigma is about finding the CRITICAL INPUTS. If you can find these for this particular process, then you can make it better. Start with a good process map and identify each input at each process step. Then use the tribal knowledge of your work-mates to pin point the critical inputs. Then, like the other guys replied … you’ll need a way to measure those inputs in order to create some capability.
    Kind Regards,
    M

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    #132569

    George Chynoweth
    Participant

    This is a good idea, as it would be of great benefit to vendors/contractors as well. Many RFPs are ill-defined (they’re not quite sure what they want), or over-defined (they tell you what they want and how you should do it). Many government agencies will explain to a technician/engineer what they want and the tech writes the RFP – typically ending with no one getting what they want. Techs usually do not develop good user interfaces, users do … and the RFP is a user interface. So, in addition to the previous suggestions, you could go another further and include the VoC – what do vendors need when responding to an RFP? Writing a response to an RFP is tedious and time consuming – and there is no pay-off if you don’t get the contract.I use a matrix to evaluate RFPs before responding, and I specifically look for evidence of a strategic plan (key performance and critical to success indicators), definitions, scope, previous measures and analyses (among other things) – i.e., the DMA in DMAIC. If I can find these things, then I’m reasonably sure I’m dealing with a quality-oriented organization who has a clear idea of what they want – otherwise, I don’t respond to the RFP. Getting a contract and getting paid for the work aren’t enough – there must be a successful conclusion to the project, otherwise a reputation as a quality service provider suffers. This is such a great idea – you might want to document your approach and results for publication, especially for organizations that write RFPs. After all, contractors and vendors are (at least initially) customers. Good luck.

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    #132577

    Rachel Buszka
    Participant

    George- what an insightful repsonse.  Would you be willing to share a generic version of the matrix used to evaluate the RFP?  I am part of a continuous improvement team at Trek Bicycle that has an interest in this area. Any input would be welcome.

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    #132587

    George Chynoweth
    Participant

    Hi Rachel,Will be glad to share – but I don’t see a mechanism to post it in this forum for download. So, just send me an email: sigma6 at sierratel.com (of course, replace the ” at ” with @) and I’ll send you the matrix along w/ how I use it. It’s an excel spreadsheet. This could be your first VoC response :)

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    #132589

    BTDT
    Participant

    Trek? sweet!Just healing from a broken clavicle after a jump at 30km/h. Back on the bike an hour ago. Devinci Moonracer with Crossmax wheels – not a dent – rider less so.Cheers, BTDT

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    #132590

    Rachel Buszka
    Participant

    Indeed
    I am glad to hear you have not lost your sense of humor
    You may want to consider a Trek Fuel Ex for your next jump!
    Best Regards – Rachel
     

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    #132593

    BTDT
    Participant

    Rachel:Fuel Ex 9 is a nice ride. I considered the TranRockies last year – potential partner when to Baja instead.BTW – head OK, helmet less so.Cheers, BTDT

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    #132602

    NATZIC
    Participant

    Your matrix sounds really helpful.  I work for a non-profit which could use a better way to deal with RFPs.  If you’re willing to share, I’d be happy to share back –
     

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    #132604

    Mike Andrews
    Participant

    The obvious answer for using 6s for the right product that a business needs is QFD. Get clear upfront on what it is that is needed. See http://www.npd-solutions.com/qfdsteps.html . Take the info from your house of quality and reduce it to writing. (There are several standard RFP formats available.) Send it out to your vendors. Use a Pugh matrix to compare and contrast the vendor responses and how they meet CTQs.  The key here is to reduce the responses to realistic metrics that can be compared effectively. There’s also meta information you can derive and track (such as time to develop the reqs, time to develop the RFP, time for vendors to respond, completeness of respons) that can also provide feedback and highlight areas for improvement.

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    #132605

    AYMAN
    Participant

    six

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    #132788

    JJ Lay
    Participant

    I am working on two projects that involve using 6 Sigma for an RFP.
    The first is a replacement phone system for our 11 facilities.  Currently every facility has their own system.  None of these systems can be integrated with any other system.  The 6 Sigma process is capturing requirements from our customers on how they currently communicate with our different departments and requirements from our employees on how they communicate with each other.  This process will not only yield the RFP but a set of projects that are enabled by the new system.
     
    The second project is an RFP to possibly relocate our data center.  There is a lot of interest in building a new data center versus continuing to use a co-location company.  There are potentially three RFP’s from this project: (1) an RFP for several co-location vendors to see if there is a more cost-effective solution, (2) an RFP for several contractors to build a new facility, and (3) an RFP for renovating a space at our corporate headquarters to house the equipment.
    JJ Lay

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    #168500

    Francisco
    Participant

    Hey would it be possible to obtain a copy of the matrix that you use to evaluate RFPs. I work with RFP on a daily basis and it would be of tremendous help. You can e-mail it to me to [email protected]. Best regards and many thanks.
     
    Francisco

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