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Using Six Sigma to reduce manual data entry

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  • #47515

    WIWIWY
    Member

    Our process requires Officer A to write the client’s particulars on a hardcopy document and then counter-check by Officer B. There are many accounts of Officer B overlooking on typo-errors made by Officer B. We are in the process of creating a computerized system and this may takes more than 4 years due to the high volume of data that needs to be converted. Looking for ideas how to reduce these errors during these 4 years. Anyone can help?

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    #158487

    Silviu
    Member

    W,
    Sorry but I don’t understand exactly your process. Officer A writes customer’s data on a paper. Next Officer B verifies the paper with scope to find errors Officer A made? And you mean he is not able to detect them? Please be more specific.
    silviu

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    #158490

    Chad Taylor
    Participant

    How does officer B know officer A made an error?
    Why did officer A make the error?
     

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    #158505

    Rolando
    Member

    Where does SS get into the equation?

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    #158574

    WIWIWY
    Member

    A short summary of our process. When a application is filed, Officer A will manually write the application’s details on our hardcopy record. Officer B will check the correctness of the data and register the application. The common errors include “typo-error”, “applications not dated & signed by Officer B”. One reason could be due to the high volume of applications filed (1000 over every day). We are in the process of computerizing the records that needs 4 years to complete. However, Management wants to reduce the error rate (0.082%) during this interim period of manual process. Can the SS concepts be applied to reduce human errors in manual data entry?

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