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Hi All – It would be of great support, if any of you could assist me in arriving at individual and team Utilization, Productivity and Efficiency in the given scenario: There are three products (GFE, TIL, HUD) and while working on any of these products there could be three different outcomes – Decisioned (30 mins to complete one transaction) or Sent for Clarification (20 mins to complete one transaction)or Out of Scope (15 mins to complete one transaction). Available hours is 9 i.e., (540 mins). How do calculate Utilization, Productivity and Efficiency for every individual and for the team?

Hi Sarugna,

Let me throw some light on your query:

Utilization : Number of actual hours spent / Number of available hours*100 (8 hours spent on production and 9 available hours so utilization is 8/9*100=88.88%

Please let me know if this works fine for you. For productivity I will provide after your confirmation.

SargunaLakshmi thanks for your response! It did help me and my calculation was also in the same line for utilization.

Chetan KambleHi,

I just want understand that which are the matrix are impacting on scheduling efficiency and How ?

Sarguna.. I have a point to make on the process based on your desciption (I am sure you have already observed it).. if your process takes 15 minutes per transaction to decide if it is out of scope and does not need to be processed at all or 20 minutes per transaction to understand what clarifications are needed to proceed further for an overall 30-minute trasaction.. then you you are likely to have huge amounts of waste in your process (time spent on out of scope & clarification cases) and clearly needs a Lean diagnostic study. As a principle, if the process has to fail (out of scope/clarification) then make it fail as early in the value stream as possible.. good luck!

– marke

@sargunaduraid – evidently there are lots of newbies who like to do homework. They probably have as much competence in the situation as do you. Take their guidance with caution.

@cseider – why didn’t you warn me about this one?

chandraUtilization, Productivity and Efficiency Calculations

elleAnyone ls help me

A conference center has the physical ability to accommodate 1,100 participants. However, the conference management personnel believe that only 1,000 participants can be handled effectively for most events. Although the last event was forecasted to have 1,000 participants, only 950 participants attended. Calculate the utilization and efficiency of the conference facility.

@Elle — What do you think? How would you approach this question?

iSixSigma readers are generous with help, but they are not here to do your homework for you.

BenjaminHow to measure labor performance (if productivity data not available, but overall labor efficiency data available)?

paolaHi guys. Can anyone help me on this matter please? I am calulating the resource utilization: actual time worked(ss)/ss available in one hour.Do you still take off the 15% from the ss available in one hour??? Thanks

ss available?

DavidI would average the two maximum attendees (1000 + 1100 /2 = 1050)

Then, I would use that number and the actual attendee count (950) to arrive at my utilization rate (950/1050=0.9047619047619048 x 100 = 90.48% utilization rate).That’s my $.02 – your mileage may vary

Hi,

Efficiency is = (actual output/Effective capacity), effective capacity would be your benchmark or target set for that task.

Utilization is = (actual output/designed capacity), designed capacity is the target which can be achieved under ideal condition for e.g you have 8 hr/day to work , 8 hrs would be your designed capacity but in real time you are working 7 hrs (excluding break, and ideal time) so 7 hrs is your effective capacity.Productivity is simple (output/ input) but it is always multi-factor for e.g total cost for you is $200 a day and you produce 80 units a day then your productivity would be 80/200 unit/$

johnhow to calculate the efficiency if a person is multitasking and working for two processes which has different rph and quality, but not all the person in a team are multitasking. for ex: in a team size of 10 only 7 are multitasking and rest are working on a core process. these 7 works on a core process which has rph of 6 for process and 16 for qc

where other process has core process rph 11 and no qc

venkat chadaHi,

How to capture staff utilization, efficiency, productivity in hospital – both medical and non medical staff.

How to make manpower mapping in hospitals?

Appreciate if anyone can send on venkatchada11@gmail.com

Thanks

BillWhat does it mean when your utilization percentage is above 100%?

Example:

4 total employees working 2 Processes, one process is projected to take 20 min the other process is projected to take 65 min. For the process with a UPT of 20 min in a week they worked 164 items and for the process w/ a UPT of 65 min they worked 125.

My Calculation is :

Time spent on process/ Time available = (164*20)+(125*65)/((450*4)*5) = 126.72%My question: is this just a result of incorrect UPTs or is there a bigger problem with staffing?

Amit Chawlaplease help me the formula to calculate productivity in bpo/call centre

SmrutiHi ,

Can any one help with one of my confusion , i am very new to a data managing industry so it would be great help if any one can help me on this.

Description:-

I have a process where in i have almost 1000 people are in production and i can not predict my work load as their is not fixed projection given by my Clint.

In current scenario my target for complete 1 transaction is 120 second and my current average transaction per employee is 110-125( Depend Open the work load ).

Now if management thinking about a Efficiency Engagement program what would be the content or how to make it ?

Praveen KumarI have a question , Wht should be the target for Quality when you have a transitional process? and why?

Depends.

TanHi.,

How do i calculate the efficiency i supposed to complete a task in 10 hours and i completed in 8 hours

Tan — How do YOU think you would calculate efficiency in that case? The iSixSigma audience is helpful, but they are not here to do your work for you.

BinzHI

I think all the formulas given here are already available in google search. Why we are not giving a basic suggestions without a formula. Which will be more helpful for somebody.

Thanks

Isaac Rabin OkumuHi,

Utilization=worked hrs/available hrs, Efficiency =standard paid hrs/worked hrs, and Productivity =Utilization*efficiency. =standard paid hrs/available hrs. I hope that helps u out.

ReeseMy designer worked on a project from start to finish May 1(first billed day) – May 26(last billed day), 160 total billable hours. My designer only billed their timecard for 120 hours. If no other projects were worked by them in this time period but they took breaks, had to go to other meetings, maybe had a day or two waiting for an answer to a question, does this equation tell me how efficient they were?

(120 / 160)*100% = 75% efficient?

I’m trying to more accurately predict the time required to complete a project based on the individual’s personal efficiency plus the “slop” that is incurred waiting on answers to questions, break in work, etc.

Theoretically, yes. However, if they were truly not working and waiting on answers, then this is not only inefficient, but wasteful. At the very least, they should be doing some training or other useful activity during such periods.

A billable hour may not be efficiently done. Don’t forget about the quality of output.

Though i belong to a separate industry, below is what i did for one of my project

1. Divide the whole group of 1000 peoples in to separate divisions or groups.

2. Build details process => Sub process => Activity => Activity based time – Best and worst time for the activity after conducting adequate measurements.

3. Develop, finalize measurement for the key activities – process outcomes actual vs desired.

4. Finally you will get your workload analysis and after that you will get your efficiencies.i hope this makes sense for you…

Best of luck….

how to compute the effectiveness and efficiency of engineering department based on job order? how can i calculate it based only on drawings and it has different categories. per job order has different time to finish the drawings.

careful of going down a rabbit hole….

zamamboplease assist with helping me formulate an equation that will help me calculate a performance score. I have two variables.

i have number of good jobs and also average turn around time it takes for one complete a task

MactarHi Guy,

How did you name Utilization (U) x Availability (A)? i-g U x A = ?

BobWhat formula do you use to figure out the non-billable rate

Sylvester IgunborI greatly appreciate answers here very helpful

Esme TraubeI need help in figuring out cost per hour.

rate for my opex is $66

Group has 2664 incidents a year, time $66 an hour, they took days to close a task. Days = 264 in hours

they can prob do 10 incidents an hour

I was thinking of this formula, but not sure if that is right.

2664/10*66*264 = $4,641,753 COSTnot sure if my ‘they can do 10 incidents an hour’ is right to decrease the number of incidents

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