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Validation of Training

Six Sigma – iSixSigma Forums Old Forums General Validation of Training

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  • #31176

    George D
    Participant

    How do you validate training. I work within a supply chain and we have written procedures for each task. Our policy is that everyone gets on the job training and when the trainer and trainee agree the time is right, we qualifiy, where the trainee has to demonstrate the ability to perform the task. If there are any changes to the procedure we retrain/requlalify as needed. We do have defects within some of our processes(pick errors, loading errors etc…).
    How do I validate the quality of our training system?

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    #82036

    abasu
    Participant

    A widely used model to evaluate training effectiveness was developed by Kirkpatrick.  You can get some information at http://coe.sdsu.edu/eet/Articles/k4levels/index.htm and perform a Google search for more.

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    #82122

    jaymie
    Participant

    Hi. Please call me at 704-386-9285. Thanks.

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    #82124

    Lizette Tucker
    Participant

    Look for Performance Evaluation by Judith Hale.  I’m a new Black Belt with 10 years of exerpeicne in training evaluation and would be happy to talk with you about your needs if you still have them.  615/341-8603.

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    #82125

    Elaine
    Participant

    One approach that you might like to consider is to clearly understand why the errors happen. If an individual has proven that they have the capability to carry out a task and have done so repeatedly it is unlikely that training is the problem. Understanding the root cause is key to deciding whether the problem is training, process or performance related.  

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    #82128

    Brian Pauquette
    Participant

    I would agree with Elaine.  I use the phrase, “If their life depended on it…” can they complete the task error free.  If the answer is yes, you are looking at a performance or process issue.  If the answer is no, it might be training (or still may be process or aptitude).

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    #82132

    Chip Hewette
    Participant

    Maybe…Develop through background research the set of events / treatments to treat ‘defect.’Study the variety in treatments (some doctors use one medicine, some use another, etc.)Establish using normal quality chart methods (Pareto, histogram)  the ‘normal’ response to the defect.  Obtain buy-in from champion and process owner that this is the ‘normal’ or ‘nominal’ treatment set.  Explain that by learning the normal treatment set you are going to be able to create the best estimate for bottom line costs and target a meaningful reduction.Talk to Finance.  Obtain cost for each treatment, separately.  Aggregate each treatment into a set cost.  Cross check with researched amount of $25K to $50K.Study ‘defect’ rate historically.  Ensure that the correct distribution assumption is made.  Don’t use a normal distribution if a poisson is better.Link the defect rate with the set of treatments and associated costs.  Calculate the estimated annual loss to the health care provider.Get historical data on the number of each separate treatment per unit time, as some of these may not be related to the ‘defect.’Normalize the historical data vs. admissions, seasonality, etc.Make process improvements.Track the number of each separate treatment in the hospital, keeping in mind the expected values based on admissions, seasonality, etc.Watch the ‘defect’ rate, as well as the separate treatment occurrences per unit time.  If your improvements are real, those treatments associated with the defect should go down.Calculate the cost reduction based on the new rates.

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