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Value from training

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  • #32628

    Sean
    Member

    How do you measure the value your company is getting from Six Sigma training? I appreciate you can measure ROI: savings over cost of training, but are there other factors I should be considering?
    I’d appreciate your views,
    Sean

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    #87497

    Ryan
    Member

    Measuring the hard dollar savings is going to be the driver that your C-level staff (ceo, cfo, coo) want to see.
    Having said that, your employees are going to feel better about their jobs (in the long run) because they now have tools and a rigorous methodology to improve their everyday work life. Finally they can take action to fix that pesky issue that has been around (creating non value added work) for years. Get it? It should be measured on employee sat surveys, but soft savings like that are hard to quantify beyond a rating and improvement of the rating.
    Ryan

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    #87509

    Mike Smith
    Participant

    Sean
     
    We are measuring the ROI and for the first year it was  2:1(that included the cost of an expensive ! consultant. We expect the second year’s ROI to be 5or 6:1 in a service environment.
    The other thing we are measuring is Six Sigma tool use. We did a random sample survey of all employees and asked if they used Six Sigma tools, were on a team that used them or knew a co-worker that used them. After a year we are going to ask the same people the same qiestions. If the Six Sigma tool use Company wide has increased we will certainly report that. If it has not, then it will be a problem to solve.

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