Value from training
June 25, 2003 at 7:32 am #32628
How do you measure the value your company is getting from Six Sigma training? I appreciate you can measure ROI: savings over cost of training, but are there other factors I should be considering?
I’d appreciate your views,
Sean0June 30, 2003 at 2:28 pm #87497
Measuring the hard dollar savings is going to be the driver that your C-level staff (ceo, cfo, coo) want to see.
Having said that, your employees are going to feel better about their jobs (in the long run) because they now have tools and a rigorous methodology to improve their everyday work life. Finally they can take action to fix that pesky issue that has been around (creating non value added work) for years. Get it? It should be measured on employee sat surveys, but soft savings like that are hard to quantify beyond a rating and improvement of the rating.
Ryan0June 30, 2003 at 6:43 pm #87509
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We are measuring the ROI and for the first year it was 2:1(that included the cost of an expensive ! consultant. We expect the second year’s ROI to be 5or 6:1 in a service environment.
The other thing we are measuring is Six Sigma tool use. We did a random sample survey of all employees and asked if they used Six Sigma tools, were on a team that used them or knew a co-worker that used them. After a year we are going to ask the same people the same qiestions. If the Six Sigma tool use Company wide has increased we will certainly report that. If it has not, then it will be a problem to solve.0
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