iSixSigma

Value Stream Mapping or Deployment Process Chart and Approach

Six Sigma – iSixSigma Forums General Forums Implementation Value Stream Mapping or Deployment Process Chart and Approach

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #54384

    mayank
    Participant

    Hello All,

    I am presently aligned to a project which is setting up of ATM machines in multiple locations.

    – We have the responsibility of managing the services end to end.

    – For execution we have hired a few vendors as well.

    The process starts when a vendor locates a place(real estate) for installation of machine. It goes through approval process of the bank. Once approved the ATM machine vendor takes over and gets the site ready. Post installation our IT team does the readiness check in terms of VSAT, UPS and all IT application. An engineer is set for this activity. After testing the machine is cash ready. Another vendor team(cash replinishment agency) collects cash from bank and loads it in the machine.

    Post this we have a team which monitors the machines for technical as well as cash related issues.

    The project is in its nascent stages and is having issues delivering tergets which were promised.

    My approach is to design deployment process maps initially and look at all the hand-offs, bottle necks, redundancies etc…

    Am I on track? Will Value stream map be a better tool here?

    Regards,

    0
    #195153

    Kathryn McIver
    Participant

    When you talk about Deployment Process Charts are you talking about a swimlane chart that identifies steps and the respective owners of those steps? It sounds like you are looking for a combination of the two maps where you have responsibilities as well as captured data to isolate inefficiencies. Am I correct in understanding what you are needing?

    0
    #195164

    mayank
    Participant

    Hi Kathryn,

    Yes you are correct.

    I am through with swim lane mapping for 5 out of 6 sub processes and looking at them I can locate multiple handoffs and dependencies. The idea now is to rellok at the maps once again with team leads & SMEs to understand them better. Thereafter I intend to collect data around handoffs and dependencies and see how grave the problem is.

    I started with Deployment maps is becasue right now the processes are new and there is no standard operating procedure in place. The team is too busy trying to achieve targets.

    My question was – Is the above approach correct? Is VSM a better tool here. I do intend to create VSM right after my mapping ends. But will it entail the work is getting repeated? Will I achieve anything more out of VSM?

    Regards,

    0
    #195190

    Kathryn McIver
    Participant

    Yes, with that background info, I would agree that a deployment map followed with a VSM is the best approach for this situation.

    A deployment map really is the best tool to isolate hand-offs, it just will not be as helpful to recognize hidden factories.

    I hope this is helpful.

    0
    #195191

    Neal
    Guest

    Mayank, what is your metric? From your post, it appears you are trying to reduce the lead time to install an ATM. Is that correct? If yes, then drawing a VSM while you are at Gemba is quite the right tool, however I would also recommend you mobilize a team with representatives from vendors and the bank and conduct a Fishbone workshop to come up with some potential Xs that you can start collecting data simultaneously when you map your value stream.. good luck!

    0
    #195192

    yash
    Participant

    Hi mayank, i have concluded the same project recently ,it was on installation of telecom tower on site. VSM would be helpful when you have time limits for various deliverable s . you can identify the gap using initial VSM and can work upon the lead time and then can have your future state VSM.

    0
    #195194

    mayank
    Participant

    Thank you Neal, Yash and Kathyrn for your responses. I am pretty much doing all of it.

    I spent good 6 hours with operations and attended 2 of their calls and realized there are some serious cross functional issues. When I had drawn the maps it was quite evident that issues must be there and they came to light.

    As next steps I am going to draw a VSM and then initiate data collection.

    Neal: The metric is to reduce time to install an ATM machine as the targets are very steep. Our customers are a few banks(with different requirements). But i am not clear why do you suggest doing a fishbone now. I believe VSM should manage to show us where we need to fix issues. Then a fishbone to understand why the issues. Hope my approach is correct?

    Yash: We dont have defined timelines but the process head has suggested some. I am not sure of the logic or math behind it. But I am going to question them keeping the end target in view.

    Regards

    0
Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.