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Viewing 21 posts - 1 through 21 (of 21 total)
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  • #33240

    Elena Averboukh
    Participant

    Who can share with me your experiences in virtual six sigma training? What did you like/dislike most? I would appreciate greatly response from both belts and from instructors. Thank you in advance.

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    #89754

    Meenu
    Participant

    Can someone help me in knowing more about virtual six sigma trianig..how do we go about getting the same….Thnx

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    #89781

    mcintosh
    Participant

    Elena,
    I think the elearning option is key and should be included in every deployment — it just makes sense (or cents) financially. Not everyone needs in class training. For the ones that do, blended or combined (online and off) is the best option. I truly believe that BBs and MBBs should be in person, though, to ensure that they have access to other’s questions, instructors all the time, etc.– the human aspect that helps people learn and get as much out as possible.
    Have said all that, including an MBB or BB chat session with online learning may meet this CTQ of students. What do you think?
    Tom

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    #89783

    Kim Niles
    Participant

    Dear Elena:
    We in ASQ San Diego are working on developing a related set of distance education courses that include Six Sigma training in support of the ASQ certification.  While we haven’t actually conducted a course yet, we have developed and posted a list of advantages and disadvantages of what we call e-courses at http://www.asqsandiego.org/news/may03edmail.htm#edmessage as follows:
    Advantages of E-courses

    E-courses will be less costly to participating students. No transportation costs.
    Overall it will take less time to participate. No driving, parking, or walking times, etc.
    E-courses offer more flexibility to students e.g. students can take a “class” during lunch hour at work. If a student is sick, he/she does not have to miss a class,
    E-courses force students to be more independent and proactive in pursuing their study goals.
    By posting/reading questions on the course web page, participating students often learn more from the other students than would be the case in normal classes.
    E-classes are usually more structured. Instructors who teach E-courses tend to follow the course book much more closely than they would do during in-class instruction.
    We may get student enrollments from other ASQ sections all over the world.
     
    Disadvantages of E-courses

    There would be no real in-class lecture. Reading several pages of an instructor’s thoughts and explanations may not be as clear to the students as a combination of verbal and visual instruction.
    Very limited instructor-student and student-student interaction. Students do not get to know the other students or the instructor as well as in-person classes.
    The instructors can’t give immediate feedback. Students have to e-mail or post a question on the web page and then go back the next day for the answer.
    E-courses may be perceived by the students as getting “less value for their money” compared to in-class courses.
    Occasionally log-in or computer problems may hinder students to get on line.
     
    More specifically related to your question, another foreseen disadvantage would be in getting proctors to verify or validate the student’s project. 
     
    I hope this helps.  I look forward to reading your results.
     
    Sincerely,
    Kim Niles – http://www.kimniles.comhttps://www.isixsigma.com/library/bio/kniles.asp
     
     

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    #89785

    R. Dougherty
    Participant

    I know nothing about Six Sigma, so any type of basic training would be useful.

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    #89801

    om
    Participant

    hi,
    Regarding vital six sigma training:
    A awareness programme……one day
    Followed by Define Phase training one day, Measure Phase 2 days, Analyse Phase 2 days, Improve 1 day, Control 1 day.
    Under all Phases i have specific tools and methods to be followed……
    I have them in PPT. so i can’t attach it in the same.
    Pls give ur email – id, I will send u the same.
    Regards
    Om
    GTL Limited, Mumbai
    [email protected], [email protected]
     
     

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    #89804

    Catalin Dumitru Marin
    Participant

    Please send more information about how made worksheet with add value and non-value

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    #89850

    Michael Heilala
    Participant

    We have developed eLearning courses for the Awareness Level (4 hours) and the first week of Green Belt (40 hours), and have found that eLearning works well Awareness is a clear match because of the sheer numbers that one would want to train. For Green Belt, the first week of training focuses on detailed methodology and tools, so it is still appropriate for eLearning. The second week of training is done in a classroom environment for a blended course. For Black Belt and above, classroom or one on one are still best due to the smaller audiences and advanced nature of the learning.We’ve found that the effectiveness of eLearning is very high, but sometimes people are not as receptive to using a computer for training. The benefit of using eLearning is that it allows a company to provide a consistent message and level of content every time – where sometimes in classroom an ineffective instructor can reduce the learning experience. We’ve found in our learning studies that while some people may get bored or resist using the computer, the reality is that much more information is digested and retained from this type of training.Michael Heilala, Six Sigma Practice Lead – Accenture

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    #89854

    Elena Averboukh
    Participant

    Tom,
    thank you for your thoughts. I think, we have to distinguish three types of training, i.e.
    – class training with instructor
    – virtual off-line training (without instructor), and
    – virtual on-line training (with instructor).
    Training- Objective, size and background of the group, quality of curriculum and training materials, quality of presentation and communication materials, topic etc.- these and other factors have significant impact on the effectiveness and efficienty of training. Costs vs  Cost of Poor Quality of training – are other metrics to consider.
    Which vital few factors and how do they influence the training results-is the basic question.
    Could you try to be more specific?
    Thanks,
    Elena

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    #89855

    Elena Averboukh
    Participant

    Dear Kim,
    thank you for providing a pretty explicit list of pro’s and contra’s and the link.
    In general advantages and disadvantages of any process/product/system should be analysed from different view points.
    In the virtual off-or on-line class there are several parties participating in it, namely:
    – training service provider (voice of seller-business)
    – instructors/trainers
    – students/trainees,
    – company purchasing the training (voice of customer)
    and (if differs from the above mentioned parties)
    – course material providers/developers
    – internet plattform providers etc.
    and ASQ (or standardisation/certification body)…
    Could you try to look at and specify  advantages and disadvantages from the different view points? AND from different culture-perspectives?
    Thanks for your reply in advance.
    Elena

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    #89856

    Elena Averboukh
    Participant

    Dear Michael,
    thanks for your summary.
    What audiences are you working with: in US or also in non-english speaking countries? If the latter – are you using english as a working /materials language, or you have materials and perform training in native language of participants?
    Elena

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    #89884

    Tony Burns
    Member

    As Michael says, the benefits of e-learning have been well documented: reduced training time and costs; more consistency; people learn at their own pace; easy management; no travel costs: train anywhere, any time.
    However, Michael’s comment that “some people may get bored” cannot be underestimated. This is e-learning’s single greatest problem. I have looked at hundreds of e-learning programs in different fields and it is almost universally page turning stuff … text, pictures and maybe a video or two thrown in. People can read 30% faster on paper than on a screen. There must be a major benefit to justify putting material on a screen, rather than keeping it simple and using paper and/or the classroom.
    There has been a major upsurge in e-learning in recent years. However, people have been driven by technology rather than content. E-learning is no different to CBT (computer based training), except for the delivery mechanism. The lessons of CBT have been forgotten.
    I have specialised in this area for the past 14 years. My company developed an e-learning product for six sigma with the lessons of the past in mind. I believe that the key is that learning should be FUN … through games and interactive exercises. If people don’t enjoy it, they won’t use it !! I won’t bore you with a product promo.
    Elena’s question “Who can share with me your experiences” can be answered with the dozens of client testimonals on our web site.
    Dr Tony Burns
    http://www.q-skills.com
    [email protected]
     

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    #89931

    Elena Averboukh
    Participant

    Tony,
    your comments are touching the higher level problem, than just fun or emotional aspect of virtual training, namely usability and usefullness of virtual training. Design principles for readability/scanability among others usability and human factors principles have to be certainly considered when developing materials.
    On the other side, I have regular (indeed, pretty often) Belts in my classes who have had really fun during the class training, but can not start with projects and have not catched a clue, what  six sigma is really about. They have to re-do training by naming it differently (upgrade or customer specific courses etc.)
    Many existing curriculums with instructors explain just tools but not the six sigma approach/process.Effectiveness and efficiency of the training is therefore detiorating.
    Have you ever measured the usability of your courses? Not just qualitative comments of participants/users, but time they have spent to learn one or another module, i.e. learnability, retention over time etc.?
    I will appreciate, if you share your statistics (if any available),.
    Thank you in advance.
    Elena
     

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    #89936

    Tony Burns
    Member

    Dear Elena,
    Yes, we have plenty of data, as well as more importantly, examples of the outcomes in business from application of the learning. We can also arrange for you to speak to some of our clients if you are planning in going down the e-learning path.
    I think it is also important to appreciate that no one approach is a panacea. Individuals respond differently to different approaches. The best approach is a combination.  I feel that it is a waste of trainers’ abilities to have them repeatedly present exactly the same information to different groups of people. Computers are much more efficient than people at doing the same thing over and over. What e-learning can do best, is to cover the basic ground in the most efficient and motivating manner (if it is well designed of course). I recall a waiter serving drinks at an exhibition being curious about one of our e-learning games … he ended up sitting down and getting involved. If a waiter can be motivated to learn so readily, imagine what it can do for employees. E-learning releases trainers to focus on the stuff they should be doing, such as explaining the more difficult concepts in detail to individuals, or helping people apply the knowledge in actual projects. This approach helps address the problem you describe, with people finishing classroom courses and entering a vacuum. 
    [email protected]
    Dr Tony Burns
     

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    #89941

    Elena Averboukh
    Participant

    Dear Tony,
    thank you for your great offer. Yes, I will be delighted to have a look at your data and if feasible to talk with your clients.
    I am not a novice in eLearning: since 1993 I’ve been working at the Human-Machine Lab at the University of Kassel, Germany and since 1996 I’ve have my own chair in the same institute. We are participating in international state-funded (EU, Canada, US, Japan, SNG etc.)research networks in the field of intelligent learning, human-machine interaction, user behaviour modelling, interface design, usability evaluation etc. particularly for eLearning purposes.
    Efficient eLearning concepts and tools for Six Sigma and  I-TRIZ for industry and for university students and their application along with live and virtual instructor-training is a part of on-going research.
    Please, contact me to arrange further steps in discussing your results.
    Thanks
    Elena
    [email protected]

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    #116311

    Jain
    Participant

    Sir,
    If u pl. send me one copy of the training on 6 sigma.
    regards,
    Nidhi

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    #116567

    om
    Participant

    Hi Nidhi,
    U can write me on [email protected] for further info….and pass on ur email id so that i can mail u across the PPT on Six sigma…
    Regards
    Om  http://www.qualityacademy.info

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    #144342

    Naresh Kumar
    Participant

    please send me all information about six sigma

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    #144343

    Naresh Kumar
    Participant

    please send me all information about six sigma

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    #144344

    Naresh Kumar
    Participant

    please send me all information about six sigma

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    #144348

    Elena Averboukh
    Participant

    “All information about six sigma” – this is definitely too much to send you in a mail. You may come and study it, and it takes usually months to study and years to really master it.

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