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Vision, Values, Strategy, Actions

Six Sigma – iSixSigma Forums Old Forums General Vision, Values, Strategy, Actions

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  • #39636

    RK
    Member

    Recently, our CEO wrote the following, in an internal communique, to our customer service manager:
    To accomplish our service objectives the leadership team must come together to develop the principles to guide this effort. Once principles are developed a concept can be agreed upon, follow the concept with a strategy. Follow your strategy with a plan and ultimately action. Results are audited and you adjust as needed by returning to concepts, “a cycle of thought and action”
    Does someone know as to who coined this approach? Is there an author who wrote about it? Thanks.
    RK

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    #120980

    Mikel
    Member

    I think it was Reigle. Of course, he gave credit to Mikel and mumbled something about proof of a 1.47 sigma shift.

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    #120981

    EdG
    Participant

    Sun Tzu?
    BTW, sounds like Hoshin Kanri.

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    #120982

    Dayton
    Member

    Asking that question you will get all sorts of responses linking back to this or that continuous improvement paradigm and the spokesperson/thought leader associated with it and some might well link.  
     
    But to answer your question in the direction of whose thoughts and verbiage were pirated by your leadership, look also to the work of Bud Wellington a University of New Orleans professor who used many of the same thoughts and phrases in his paper “The Promise of Reflective Practice” published in Educational Leadership in 1991. 
     
    Beyond that I think you’re dealing with a nicely intertwined and presented clump of inspirationally intended operations philosophy.   And like any of them they only have impact of you take them to heart, operationalize them and make them work. 
     Vinny

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    #120984

    Issa
    Participant

    What makes you beleive that your CEO did not coin it himself? Are you suggesting that he lacks the intellectual capabilities to come up with something like that?

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