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VOICE OF CUSTOMER SURVEY TEMPLATE

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #29916

    [email protected]
    Participant

    Hello Everyone,
    Can someone pls forward me a sample survey questionairre for Voice of Customer survey .I need to determine the customer needs for multiple products of an orgn.
    Pls Help..
    Tks in advance

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    #77411

    Rajanga Sivakumar
    Participant

    Dear Anilbakshi,
    Please send me an e-mail at: [email protected]
    Specify if you need a one page survey form (pretty detailed though) or regular survey form running to about five pages.
    Best regards
    Rajanga

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    #77414

    April
    Participant

    Dear Rajanga,
    I’d like to receive a copy of your survey forms also. Can you send them to me or post them on this forum so I can download them. I’d prefer to download them.
    Thanks so much!
    April

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    #77419

    Rajanga Sivakumar
    Participant

    April,
     
    Kindly provide your e-mail id. I will send the files there. Rajanga    [email protected]
     
     
     

     
     
    Discussion Forum
    April has responded to your message. The response reads:
    Re: Voice Of Customer Survey Template

    Dear Rajanga,
    I’d like to receive a copy of your survey forms also. Can you send them to me or post them on this forum so I can download them. I’d prefer to download them.
    Thanks so much!
    April

     
     

     

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    #82349

    Six Sigma practioner
    Member

    Hi
    Can you send me the forms. My email id is [email protected]
    6 sigma practioner
     

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    #82360

    Adam L Bowden
    Participant

    Rajanga,
    I would also like a copy.
    Thanks in advance,
    Best regards,
    Adam
    [email protected]

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    #82361

    Corey
    Participant

    Whats going on here? I would expect thats Voice of Customer Survey Template should be created to specifically address company related issues…and anybody can design one!
    Corey

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    #82363

    Chore
    Participant

    Corey,
    Seems like too many people want things the easy way, here.
    C’mon folks, you’re 6s practitioners, you can do a lot better than this.
    Best Regards,
    Chore.

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    #82367

    Adam Bowden
    Participant

    Why re-invent the wheel – isn’t it a core competency to “shamelessley steal” (bench mark) what cool things others are doing.
    Adam

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    #82368

    Flow Guy
    Participant

    Quote from this site:
    “Six Sigma Opportunity Counting… We flag the best so that everyone can learn from them (rule #1 of Six Sigma- steal shamelessly all non-proprietary and non-copyrighted ideas). … “
    I would imagine there is a good definition of non-value added posted on this site as well.
    Just an opinion
    The flow guy
     
     

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    #82369

    Summerfield
    Participant

    Can I also have a copy of the form
    [email protected]
     
    thanks

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    #82373

    S.Van
    Member

    There are some books that show that the early phases of product development are the poorly done (see Robert Cooper’s books and articles). Also some articles say that the lack of templates helps people skip that phase or do it improperly.
    I think it important to have templates, but one should not forget other important step, like how many people will talk to the customer, how they will record the information, and what about the deployment of the information?
    More important than the tools (affinity diagram, relationship diagram, customer requirement matrix, funcional tree,…) are sequence their use. 
    There is a good book by M. Larry Shillito, Acquiring, Processing, and Deploying Voice of the Customer, and Customer Visits: Building a Better Market Focus by Edward F. McQuarrie can be helpful.
    S.Van – Brazil

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    #82427

    Mikel
    Member

    I can ceratinly send you VOC survey form.  Please e mail me at [email protected]
     
    Stan

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    #82432

    Arial
    Participant

    Stan,
    Can you post your template here?
    Thanks!
    Arial

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Viewing 14 posts - 1 through 14 (of 14 total)

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