Voice of the Customer Training Exercises
December 11, 2002 at 6:35 pm #30996
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I have recently accepted the challange of conducting DMAIC training to a group of managers in the online services industry. I really want to focus on Voice of the Customer concepts, and wondered if anyone out there have some great training tools/experiential exercises
Romski0December 11, 2002 at 9:13 pm #81425
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