Voice of the Customer Training Exercises

This topic has 1 reply, 2 voices, and was last updated 18 years, 12 months ago by Arthur.

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December 11, 2002 at 6:35 pm #30996

Romski
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Hello!
I have recently accepted the challange of conducting DMAIC training to a group of managers in the online services industry. I really want to focus on Voice of the Customer concepts, and wondered if anyone out there have some great training tools/experiential exercises
Thanks!
Romski

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December 11, 2002 at 9:13 pm #81425

Arthur
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The most information I have seen on VOC is CRM. Customer Relationship Management. It is currently as contraversal as Lean VS SS.

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