iSixSigma

Voice of the Customer Training Exercises

Six Sigma – iSixSigma Forums Old Forums General Voice of the Customer Training Exercises

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #30996

    Romski
    Member

    Hello!
    I have recently accepted the challange of conducting DMAIC training to a group of managers in the online services industry.  I really want to focus on Voice of the Customer concepts, and wondered if anyone out there have some great training tools/experiential exercises
    Thanks!
    Romski

    0
    #81425

    Arthur
    Participant

    The most information I have seen on VOC is CRM.  Customer Relationship Management.  It is currently as contraversal as Lean VS SS.
     

    0
Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘General’ is closed to new topics and replies.