Hi Steve,
I am in Asia and know WDS methodologies and techniques well. It depends on what your are attempting to achive… Underlying everything they do is process based… If startegic they may underake process modeling of the organisation to reveal to develop heat maps on costs or resoources, and if tactical follow a rigid aproach to defining and measuring process performance.
Often, the solution is implementing Conformance Coaching to stablise processes execution prior to embarking on process improvement and streamling… Conformance alone with the properly defined processes can provide immediate benefits in the range 25%+ (increased productivity and reduced costs)
Please feel fre to reply and I can elaborate if you like…
Cheers
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