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What is a world class PCE?

Six Sigma – iSixSigma Forums Old Forums Finance What is a world class PCE?

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    TJ
    Member

    Hi all,
    I work in the insurance industry, and have recently run a LSS project on one of our admin processes. I am currently working out the Process Cycle Efficiency, but am reading conflicting information on what is considered ‘world class’ and what is considered poor in terms of a PCE percentage.
    Some say between 10-20% is great for back office functions, some say 5%.
    Any advice?
    Thanks
    TJ

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