What is a world class PCE?
May 27, 2009 at 8:26 am #24846
I work in the insurance industry, and have recently run a LSS project on one of our admin processes. I am currently working out the Process Cycle Efficiency, but am reading conflicting information on what is considered ‘world class’ and what is considered poor in terms of a PCE percentage.
Some say between 10-20% is great for back office functions, some say 5%.
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