iSixSigma

What Is an Appropriate Manual Sigma Target?

Six Sigma – iSixSigma Forums General Forums Methodology What Is an Appropriate Manual Sigma Target?

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #54665

    DMSurveillance
    Guest

    I have continued to add process measurement reporting to monitor various functions at my business. In doing I have noticed a gap between Automated processes and Manual processes. My question should there be different sigma targets for a manual process vs. an automated process?

    0
    #196616

    Chris Seider
    Participant

    If you were a customer, would you excuse a higher defect level from your suppliers just because they manually created the product/service for you?

    0
    #196617

    DMSurveillance
    Guest

    Good point I wouldnt excuse a higher defect level because of the impact to the customer experience however I’m not sure if I should report the process as “red” vs. “yellow”/”green” on a dashboard if the result is 4.3-4.5 sigma. vs. 5.0 sigma.

    0
    #196619

    Chris Seider
    Participant

    Targets are set by management and hopefully looking at past performance (process capability) and goal setting with resource limitations in mind.

    0
    #196639

    Perfection is an admirable goal for all processes, whether manual or automated. The target is a different matter, however, and should be carefully selected so as to facilitate improvement. Avoid an arbitrary target, e.g., 50% improvement. Consider bench marking: What is the capability / performance of similar processes? What are the causes for the gap? Or, study the performance over time. Are there periods when the process is performing better than usual? Make that the target. What are the causes that are preventing us from performing at that level all the time?

    0
    #196642

    MBBinWI
    Participant

    You also need to look at the costs being incurred by the current level of quality (or defects) and if you reduce them, then how much is it worth to you?

    0
    #196644

    Chris Seider
    Participant

    @MBBinWi

    I hope you aren’t questioning continuous improvement.

    0
    #196645

    Chris Seider
    Participant

    @MBBinWI :)

    0
    #196646

    MBBinWI
    Participant

    @cseider – question everything. ;)

    0
    #196894

    BMGI India
    Participant

    Six Sigma professionals claim that it’s benefits include 50% processing cost reduction, cycle time improvement, less wastage, better understanding of customers’ requirements, improved customer’s satisfaction and better products quality and services. Check the points that may allow the losses; and, set the strategy.

    0
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.