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What is Quality?

Six Sigma – iSixSigma Forums Old Forums General What is Quality?

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  • #52127

    Thourn
    Member

    What is Quality in general meaning?
     

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    #182882

    Shafi Khalisdar
    Member

    According to many quality gurus including Philip B. Crosby “Quality means conformance to requirements.”Quality is whether the product/service that is in question has met the requirements of the customer.  The requirements must be met first time the customer comes in contact with the product/service. 

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    #182884

    Natanyahoo
    Participant

    No
    The customer can be ignorant!
    Quality is doing the right thing right from the first time 

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    #182886

    aiman farid
    Participant

    The value added by a productive endeavor

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    #182887

    Shafi Khalisdar
    Member

    How do we know what that “right thing” is that you’ve mentioned?  Satisfying customers is the ultimate goal of any organization, and that is the right thing.  If we fail to satisfy our customers then we will not have a business.  To satisfy them we must know what they are satisfied with; the things that customers are satisfied with are called Needs and Requirements.  And Quality is meeting those Needs and Requirements.  If we have met those Needs and Requirements we have a Quality product/service and if we fail to meet those Needs and Requirement we must align our business practices else we will close our doors.
    Thanks for reading,
    Shafi

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    #182888

    Deming Student
    Participant

    By Dr. Deming: :A product has Quality when it is on Target with miminum variance and sustainable in the market place.”  It is the only defination of quality that can be sustained over time.

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