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what is the first step in six sigma

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  • #33792

    Pipkin
    Participant

    Hello Friends, I am a MBA profesisonal working as a top executive position in a retail chain. I am very much inclined towards Six Sigma. But i don’t know how to start it. Can anybody please tell me ” how should I start”. or ” What is the first step in Six Sigma”? replies will be appreciated. thanksJack

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    #92244

    Tim
    Member

    Jack,
    Have you seen the “New To Six Sigma?” section of this site. It appears that you might be well served by doing some research on the subject. It took me 4 weeks of training and a 6 month project before Six Sigma “made sense” to me. Know I can’t imagine living my life without it.
    Tim

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    #92252

    Pipkin
    Participant

    Thanks Tim
     I am exploring each and every section of this website and  others too.
     Once again thanks for your kind reply.
    Sincerely
    Jack Smith

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    #92587

    Baker
    Participant

    The first step in Six Sigma is creating the need for a shift in organisational change.
    Create a ‘Burning Platfrom’ that your business must address, Six Sigma is then the methodology for achieving your business goals.
    Be prepared for total organisational change and the pain that is assiociated. If you  have your burning plateform identified the pain will be more than worth it.

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    #92593

    JENNIFER
    Participant

    I would highly recommend picking up the book, “Implementing Six Sigma” by Forrest W. Breyfogle III.  Understanding the background and how other companies have introduced Six Sigma programs should ground you very well for deploying your own program.   
     

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    #92595

    Mikel
    Member

    Jack,
    Start by getting away from the hype. I believe in the methods and philosophy of six sigma, but the hype is way out of line.
    Read Good to Great and The Four Obsessions of an Extraordinary Executive. Also read “What really works?” for the June 2003 HBR.
    Then go talk to some of the Six Sigma providers (big and small) and see if the hype rings true with what you have read. My opinion is that the best help is from the boutique consultants – those that are not after the billable day to support their high cost of infrastructure. 

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    #92599

    Gabriel Pinon
    Participant

    Analyze your customer complaints, identify the biggest oportunity area to save money and start a project to improve through SS………….
    the very first step is  “Find a Project”, read “Out of the Crisis” of Deming, better than anyone else.
    Gabriel Pinon

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    #92608

    SSS
    Member

    Below are the steps I would take in order to implement Six Sigma:
    1) Operational + Cultural Assessment to answer the following questions: Why Six SIgma? Why now? Are we ready in terms of the data, measurement systems, voice of the customer infrastructure, senior leader support? What has been the quality infrastructure or history of process improvement in your company, if any?
    2) Shareholder, Value Creation/Value destruction Assessment to answer the questions of where are the most significant or critical failure points that you can fix with Six Sigma or Six Sigma Design, or Lean Six Sigma or other?
    3) Study different deployment models in terms of speed of deployment (rent/hire BB’s/MBB’s from outside) vs. quality of deployment (build Six Sigma from within) or  1% rule vs.  JIT approach.
    4) Tailor whatever deployment model you want to use to meet your company’s needs. Do not use a package that other companies have used. What worked for GE may not work for you.
    5) Put a long/short term strategy together to accomplish (close the gaps, fix the broken processes, make the organization self-sufficient).
    6) Hire the BEST talent to be BB’s, MBB’s and Deployment CHampion.
    7) Hire the BEST Six Sigma training firm that better understands and fits your needs. Review their curriculum and trainers’ bios. Talk to their clients.
    8) Build the infrastructure to deploy Six Sigma. The infrastructure is comprised of a few critical milestones: HR, Finance, IS and CEO support, Communications, Change Management strategies, Project Pipeline strategy… to mention a few.
    9) Launch Six Sigma with good first “training” projects, right Black Belts and righ Support. Support is understood as the right Champions, right technology support, right human resources support, right MBB support, right Finance Rep, etc.
    Good luck

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    #92620

    Andy Shaw
    Participant

    Jack
    We always use the following Six Sigma guide to start our clients journey to Six Sigma:
    Sailing Through Six Sigma – ISBN  0-9706839-0-1  published by Brassard & Ritter, LLC
    Costs about $25
    If you can’t get hold of one, let me know & I can send one to you.
    I wish I’d had this as my reference guide when I started in Six Sigma in 1985!
    Best Regards
    Andy
    Rubicon – facilitating the future ltd

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    #92629

    Andy Uruqhart
    Participant

    Hi Jack,
    I’m between assignments at present, so I’ve got some time to give you some pointers. First of all, after working with Six Sigma for nearly twenty years, I only found out recently that Six Sigma is really a management strategy, a kind of Evidenced Based Management. Like many people, I’ve tended to focus on ‘techniques’ and take the management aspects for granted.
    Now that I think about it, I first encounted EVM at Motorola in about 1987, where it was called Management by Facts, and was exemplified by the five imperatives. (The number five is significant in oriental philospohy and is also the source of Cpk= 2, ignoring the erroneous 1.5 sigma shift.)
    The original DMAIC process as defined and published internally within Motorola by Jack Scholls of MOS 3, in about 1985,  is more helpful than the ‘modern’ DMAIC cycle because it is more general and illustrates ‘support’ and ‘control’ between each cycle. The first cycle (step) in Jack’s process was to define the requirements – the customer’s, the business, the product, and the process. The second step was to determine the ‘metrology performance’ and the confidence of a correct decision. As I’m sure you appreciate, the design of metrics and their metrology is not easy; yet it is one of the single most important steps as it determines what targets to set independent of what the designer would like, and in the absence of any process capability studies. Of course, a failure to design metrics correctly would inhibit any ability to detect  improvements!
    I could go on and on, but for brevity’s sake I think these pointers should put you on the right path. In short, after your company decides to adopt the Six Sigma EVM way the first step is to:  Determine the requirements, and then the second step is to: Design metrics with a minimum of a 95% confidence of a correct decision; from which one can adopt appropriate ‘initial’ targets that might be modified after finding the sources of variation, and calculating the process capability. I hope this is helpful.
    Cheers,
    Andy

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    #92671

    Jon Abbas
    Participant

    I am just amazed to see such good response. I am also just starting to look into SS and need this kind of information. Andy and Stan, thanks for sharing the thought.
    One question I posted before but did not get any reply was no how to pick the best greenbelt/BB online courses and how effective they are….
    Also on change in the culture of the organization. What advices/suggestions people have to help people understand the importance od SS in countries which were planned economy and have recently opend up. In short how to sell SS internaly as e.g I do not have any experience I can show to people other than books, history of other companies etc.
    One thing I have noted that this SS is a great binding force for people from different parts of the world and different skiils, orgnizations etc.
    Thanks,
    JA

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    #92672

    Andy Urquhart
    Participant

    Jon,
    I’m not sure about on-line courses; I think they are great for ‘continuing education,’ and many other professions take this approach. I am also concerned that many SS instructors have not practiced, and that much of the multivariate aspects of Motorola’s ‘Advanced Diagnostic Tools’ have been undermined by rationalists. My advice would be to find to find a real Master, in the Oriental sense.
    As for the global market .. it is not a level playing field, and there will be dire consequences for Europe and the USA unless we learn how to treat each customer as an individual.

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    #92675

    Dr Abhijit Purohit
    Participant

    You must be knowing that Six-Sigma is a journey towards Zero Diffects, and there fore it is very essential to identify and  define the problem, collect relavent data and then Statistical Process Control Tools and Statistical Qualty Control ool wil help you. this is the only way one can start from Zero.
    Regards
    Dr Abhijit Purohit

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    #92678

    Hemanth
    Participant

    Hi Jack
    I guess everyone has given you some pointers and I agree with them. Start exploring six sigma through books, net, articles, journals. Another way as somebody said talk with people who have been in this field for long.
    Recently we started doing an improvement project with finance and I realised that six sigma has much more applicablity in transactional processes than manufacturing (we have done several projects in manufacturing), or atleast it has lot to offer in the transactional processes..and you might find it soon..Happy exploringHemanth

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