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what is the source of six sigma projects?

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  • #41370

    costplus
    Participant

    What is the focus of six sigma projects?  Or put another way, what triggers a six sigma project?  I have heard from a number of sources that while customers are suppossed to be the source of the projects the reality is that costs are the real focus.  Any comments?
    Thanks

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    #129579

    Savage
    Participant

    I would like to point you towards the book “Implementing Six Sigma” by Forrest Breyfogle.  He delivers a consistent message re: KPOVs’ (Key Process Output Variables) relationship to starting projects.

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    #129581

    CT
    Participant

    The reality of a project is that a “Customer” defines it. If cost of doing a project is the focus then, A Cutomer is driving it. The definition of Customer covers a lot of ground, and I think that is the confusion of your statement. 
    To answer your question about Cost are the real focus; It (cost) is only a real focus when the CUSTOMER is NOT willing to pay for it.
    CT

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    #129582

    ramblinwreck13
    Participant

    Anywhere you see process variation or waste that prevents you from delivering the best quality product to your customers at the least possible cost and in the most efficent manner, you’ve got a project in the making.

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    #129586

    TaranBB
    Member

    Hi,
    The focus of the Six Sigma Project (DMAIC) is to improve the processes. The “Customer” in the Six Sigma parlance means “the entity which get the output of the Process in consideration”. So the focus of the Six Sigma project should be to improve the processes from customer’s perspective so that the customer is benefited (satisfied/delighted). The customers could be internal or external (Client or end user).
    Hence for identifying the Six Sigma projects you can approach in different ways–>
    1) You can look at what the Business Drivers/Objectives (Big Ys) of your company and do a drill down… youshould be able to find some processes/ measures to be improved.
    2) You can look at the Client/ Customer feedbacks (from various channels e.g., survey, feedbacks etc).
    3) It’s advisable to focus on the areas that you are dealing with e.g., if you are in recruitement depptt… you may have your organization/ operational managers as customers. 
       Every Six Sigma Project should result into benefit (to the organization, to customers/clients/end users)… which our endeavor should be convert into cost benefits.
    Thanks!
     

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