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When NOT to Communicate?

Six Sigma – iSixSigma Forums Old Forums General When NOT to Communicate?

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #48418

    Leanne
    Participant

    If the process change is such that it will result in a reduction of force as well as Management restructure andor possible position elimination…how do you know when, what and who to communicate to? As this is a process that will take years and a radical business model change, Management and Leadership commitment is necessary in order to obtain much of the data.  The length of the project and redesign of some processes/jobs also creates anxiety, rumors and vulnerability for the company as the ship slowing turns.  Top Mngmt supports the initiative but does not want to jeopardize the present model…one that holds the company hostage.  I expect lots of Lip Service and have concerns that too much information will result in the forming of an underground resistance.  Any suggestions are welcomed!  Thanks in advance.

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    #163060

    Brandon
    Participant

    If you truly believe you cannot get traction with mngt and it’s that much of a breakthrough then start your own company or if that is not practical consider taking to a competitor.
    I know these are dramatic moves however you sound convinced you are on to something special.
    Good luck.

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    #163063

    ANDREA
    Participant

    It sounds like the Executive Mngmt wants this but they also do not want to jeopardize their current revenue stream as you build the ark.  The constant directive is normally to communicate, communicate, communicate however, some information must be held back during the  Define, Measure and Analyze stages if you are concerned that letting the cat out of the bag too soon will result in a mutiny.
    How much to let out and when still remains in question.  Sorry I do not have any advise in that area.  Definately a gray area.

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    #163824

    jcampagna
    Participant

    What you probably need is a plan for the redeployment of those workers that are freed up.  If you have a breakthrough that will streamline your business, then you should also have the opportunity to expand your business.  The best improvement programs make the commitment up front to keep employees through redeployment.  The growth that comes from your improvements can utilize those resoureces that you have developed to get there.

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    #163827

    Gordon Paisley
    Participant

    I would be extremely cautious in this environment.  It will be hard to keep the details of this project a secret and as soon as any part of it leaks out, the organization will take it to the rumor mill and will create their own version of the story.  The only way to prevent rumors is to provide the truth as an alternative.  Don’t think for a minute that you can keep a lid on this or that you can ‘spin’ better or faster than the rumor mill.  I have been in companies that tried to just keep silent on a major project (the sale of the our subsidiary to another company) and you could practically hear the gears in the rumor mill grinding as you walked in the front door. 
    You should carefully consider (with the help of a professional organizational-communications person if your company has one) how to present this project to the organization.  It sounds like there is a real upside to the whole company on this and a lot of people will be affected.  This could be a chance to really build a sense of comraderie with the company if people are engaged correctly.
    You should also consider the likelihood of this project being cancelled or severely curtailed before any communications.  You don’t want to send everyone into a panic if the project is just in the concept stage with a small group of people.  Think about all the implementation risk elements before you communicate too much.
    Often, I think people overestimate the negative impact of the truth and then kill themselves with the spin or cover-up (think Watergate).
    Best Regards,
    Gordon

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    #163829

    Ronald
    Participant

    Thank you very much.

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    #163830

    Ronald
    Participant

    Thank you very much.  That was not something I had considered.  Due to geographical restraints, that may not be an option for most but something I will definately explore.
    Much appreciated.

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