Where Does Six Sixma Governance Belong?

Six Sigma – iSixSigma Forums Old Forums Software/IT Where Does Six Sixma Governance Belong?

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    I would like to know which department within your organization governs your Six Sixma methodology, and how that works throughout the rest of your company? The reason for my question is that I work in the IT department for a large charity. We are interested in implementing Six Sixma within IT, then possibly throughout the rest of the organization. I am interested in knowing if anyone has tried implementing Six Sixma first in IT? I am also interested if anyone has any experience with the Six Sixma governance being in IT? Thanks.



    About 5 years into our deployment, it was decided that we would integrate IT and Six Sigma under the responsibility of the CIO.  The logic was that we wanted to sensitize the organize to the strategic importance of both IS/IT and Six Sigma as enablers of strategic business improvements.  As such, the new entity became known as Transformation Services.  The intent was good.  Looking back now, I would caution to avoid the following pitfalls:

    Be careful not to let your SS deployment get absorbed into an IT PM type of a role.  If this happens, you lose the greatest benefit of Six Sigma approach which is the creativity of coming up with innovative solutions to problems – not everything requires a software solution.
    You have to find way to create synergies within the two groups without forcing the IT PMs to always use DMAIC.  Sometimes there are Just Do It types of problems that don’t require DMAIC.  On the other hand, sometimes there are requests for IT solutions that merit a closer look through a DMAIC type approach to ensure root causes are addressed.
    Hope this helps,

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