If you are leading any type of process improvement program, you have probably felt at times like your efforts were yielding less-than-expected results. It is no wonder: the list of possible hurdles to overcome – restrictive organizational structure, politics, stagnant organizational culture, power trips – goes on and on.
This interview with Lee Pollock, the co-author of Reversing the Culture of Waste – 50 Best Practices to Achieve Process Excellence, will help you get past the obstacles and focused on moving forward. Based on real data, the book provides specific solutions for more effectively implementing process excellence at your organization.
In this interview, we go over what Pollock considers the three most important practices for achieving the results you expect from your process excellence program.
- What does a company look like that uses these best practices? (2:45)
- What does a company look like that does not use these best practices? (4:36)
- What voice of the customer did you gather about this book? (9:31)
- Best practice: Establish ownership at the executive level (14:14)
- If I’m not a C-level employee, do I need one to take program ownership to be successful? (16:52)
- What tactics do you recommend for a deployment leader to establish ownership at the C-level? (19:07)
- What do you do when your executive sponsor talks the talk but does not walk the walk? (24:25)
- Jack Welch says that if the executive team doesn’t support Lean or Six Sigma, run away from it. Should we? (27:17)
- Best practice: Provide expert coaching on projects and studies (31:02)
- Should every project leader have a mentor/coach? (32:53)
- Can it be as effective to do project coaching by telephone or Skype rather than in person? (35:44)
- What can a project leader do if there is no one within the organization to coach them? (41:08)
- Best practice: Develop transfer functions to predict, optimize and assess risk (47:16)
- How can a transfer function be developed for human resources? (50:14)
- How can a transfer function be developed for kidney transplants? (54:35)
- Is Google using transfer functions and design of experiments (DOE) in their business? (57:58)
- Should Lean or Six Sigma deployment leaders use transfer functions for their programs? (61:15)
- How can people start learning and implementing DOE? (64:45)
Resources Mentioned in This Interview
- Predict Your Output Performance – Online Tool
- Reversing the Culture of Waste: 50 Best Practices for Achieving Process Excellence
- Understanding Industrial Designed Experiments
- Design for Six Sigma – The Tool Guide for Practitioners
- Design of Experiments in Excel
- Full list of Six Sigma consultants
- Full list of Six Sigma software
About Lee Pollock
Dr. Lee Pollock is a retired senior vice president of Air Academy Associates. He has more than 35 years of experience in private industry and with the federal government, and has taught and mentored thousands of executives, managers, trainers and practitioners.
Dr. Pollock has worked with: AAI Corporation, Apogee Enterprises, Assiniboine Credit Union, Biovail, Bombardier, Brunswick, Diebold, Ecolab, EMC, Energizer, Gates Rubber, GlaxoSmithKline, Holley Performance, Katy Industries, KLA Tencor, Lockheed Martin, Lydall, MKS Instruments, Morton Welding, Niagara Lasalle, Nova Chemicals, Packaging Dynamics, Patheon, Perkin Elmer, Raytheon, Research in Motion, Singer/SVP Worldwide, Sony, Stanadyne, Stant Schrader, Thilmany, Trico Products, Ventana, the U.S. Army and the U.S. Air Force.
Dr. Pollock earned a BS degree from the United States Military Academy, an MS degree in engineering from Northeastern University and a doctorate in operations research from Florida Institute of Technology. He has also co-authored Knowledge Based Management and Lean Six Sigma: A Tools Guide.