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    Dwaine Stoots commented on the post, Efforts and Limitations in Creating Key Performance Indicators 4 hours, 19 minutes ago

    hey, I am more than happy to help. If you would like to chat via email. My address is dwainestoots@hotmail.com

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    Rohit Priyadarshi commented on the post, Improving the Productivity of a Service Team 5 hours, 4 minutes ago

    Thanks for the read Chris. Yes, fish-bone tool was leveraged for analysis along-with time & motion study at task bucket level. The output of time & motion study is the effort investment table for each customer […]

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    Chris Seider replied to the topic How to present "Internal Reporting" as a six sigma project in the forum Software/IT 8 hours, 4 minutes ago

    Good questions. Hopefully your trainer explains any project begins with a project charter. That project charter contains many things but a primary aspect is what is the problem statement including what is the […]

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    J Rod started the topic How to present "Internal Reporting" as a six sigma project in the forum Software/IT 8 hours, 19 minutes ago

    Hello all,
    I am an IT person at a company who has decided to train me as well as a few business analysts on Six Sigma. One of the problems is, there has to be a benefit in the BIL analysis before moving on to […]

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  • Profile picture of Chris Seider

    Chris Seider replied to the topic Should we exclude pre post rework data points from Cpk and Control limit Compute in the forum Methodology 15 hours, 49 minutes ago

    Is this a homework question?
    Putting an SPC chart on post rework would seem silly. Calculating Cpk post rework if the stream is randomly mixed again would give you an indication of impact to the customer or […]

  • Profile picture of Tony LAI

    Tony LAI started the topic Should we exclude pre post rework data points from Cpk and Control limit Compute in the forum Methodology 19 hours, 2 minutes ago

    Scenario:
    For a process with reworks on product to achieve target, and there are two measurements (pre & post rework) registered in the SPC chart.
    To compute Cpk, and control limit, do you include both pre/post […]

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  • Profile picture of MBBinWI

    MBBinWI replied to the topic Lean Tools in Transactional Processes in the forum Methodology 1 day, 5 hours ago

    @ivan99 – while not specifically a lean book on transactional processes, I always encourage folks to read “The Goal” by Eli Goldratt. Every process has constraints, you need an approach to logically place that […]

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    Jim Gordon commented on the post, Prioritization Matrix Is Made Easier with a Template 1 day, 9 hours ago

    This a marvelous tool, may I also have the unblocked version and I am happy to attribute credit!

    Jim

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  • Profile picture of Chris Seider

    Chris Seider commented on the post, Improving the Productivity of a Service Team 1 day, 11 hours ago

    A fishbone is the main analysis tool highlighted in this article? I’m not excited. I think the reduction of cycle times for the tasks was more significant and this should have been more detailed.

    My two cents.

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