How Lean Six Sigma Practices Helped ZARA Achieve Global Success

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ZARA changes its clothing designs every two weeks on average, offering upwards of 11,000 distinct garments every year. In comparison, competitors change their designs every three or four months and product 3-4,000 distinct pieces. This is fast fashion: the business model of replicating high-fashion, luxury-brand pieces quickly and cheaply, making them available to customers while […]

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Make Work Visible: Add a Gemba to Knowledge Work

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When we leave the shop floor and enter the back office, we might think that people’s desks are where they work. We’d be wrong. Their workbench, their tooling, their line … is in their heads. This means that most knowledge work (information technology [IT], legal, management, product design, finance) is invisible. My colleague Tonianne tells […]

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Personal Kanban [Video] – With Jim Benson

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Kanban is a Japanese word that translates into “signboard” or “billboard,” and is a tool developed in Lean manufacturing but applied to any process. It is a visual scheduling system that allows a team – for any process – to know what needs to be done, what is being done and what has been done. Kanban can […]

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