The foremost purpose of the gemba walk is people-engagement. Here are some suggestions for conducting a gemba walk in the virtual space.
With the right metrics, SQDCM (safety, quality, delivery, cost, morale) boards can – and should – be used on the floor to enhance strategic development and the power of your Gemba walks.
When we leave the shop floor and enter the back office, we might think that people’s desks are where they work. We’d be wrong. Their workbench, their tooling, their line … is in their heads. This means that most knowledge work (information technology [IT], legal, management, product design, finance) is invisible. My colleague Tonianne tells…