How to Keep Your Lean Program on Track

Who knows more about what it takes to improve digging ditches – the person holding the shovel or the executive vice president of ditch digging? Learn from a self-described Gemba nerd as he takes us behind the scenes in a Lean powerhouse.

Make Work Visible: Add a Gemba to Knowledge Work

When we leave the shop floor and enter the back office, we might think that people’s desks are where they work. We’d be wrong. Their workbench, their tooling, their line … is in their heads. This means that most knowledge work (information technology [IT], legal, management, product design, finance) is invisible. My colleague Tonianne tells…