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Make Work Visible: Add a Gemba to Knowledge Work
Published:When we leave the shop floor and enter the back office, we might think that people’s desks are where they work. We’d be wrong. Their workbench, their tooling, their line … is in their heads. This means that most knowledge work (information technology [IT], legal, management, product design, finance) is invisible. My colleague Tonianne tells […]
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