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Jim Benson

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Make Work Visible: Add a Gemba to Knowledge Work

When we leave the shop floor and enter the back office, we might think that people’s desks are where they work. We’d be wrong. Their workbench, their tooling, their line … is in their heads. This means that most knowledge work (information technology [IT], legal, management, product design, finance) is invisible. My colleague Tonianne tells…

Personal Kanban [Video] – With Jim Benson

Kanban is a Japanese word that translates into “signboard” or “billboard,” and is a tool developed in Lean manufacturing but applied to any process. It is a visual scheduling system that allows a team – for any process – to know what needs to be done, what is being done and what has been done. Kanban can…

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