How Green Belt Certification and DMAIC Improved Help Desk Resolution Time By 64%

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Lean and Six Sigma practices are ultimately about helping businesses use efficiency to provide the ultimate customer experience. But what about state and county government entities? Can the same practices apply, and do they even have “customers”? The residents in the counties these government offices serve would likely say “yes”. Kern County spans the southern […]

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How DMAIC and Listening to Its Customers Helped Revitalize Coca-Cola

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In 1985, Coca-Cola embarked on what is since viewed as one of the worst marketing blunders in history. The customer response as well as how Coca-Cola decided to reformat how it dealt with customers, informed how the beverage company would modify its processes for decades to come. When Coca-Cola discontinued its original formula and introduced […]

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Lean Six Sigma Improved the Efficiency of a Growing Business

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On the Success Stories podcast with Marshall Atkinson, Ali Banholzer of Wear Your Spirit Warehouse discussed how Lean Six Sigma was utilized to increase profit margins for her company as she worked towards achieving a Six Sigma Black Belt. When a small business goes through a period of growth, it can become painfully clear that […]

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How a Drone Project Increased Efficiency and Eliminated Waste

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Arrow Electronics had already been utilizing Six Sigma practices when it introduced its drone project in 2016 at its two main distribution centers in Malaysia and Asia. The drone project gained them further recognition for their use of Six Sigma methodology and helped usher in a new era of using drones in warehouses in the […]

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Recommitment to Six Sigma Achieves Maximum Results

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Honeywell was a company that had been utilizing the Six Sigma methodology for years. Distracted by a merger and other factors, however, the organization had begun to slip. With a revitalized stake in the Six Sigma process, the organization was able to turn itself around and become even stronger than before. DMAIC and Y=f(x) Helped […]

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Successful Reinvention Focused on Customers and Quality

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In 2008, Starbucks was taking a major hit from the financial crisis, losing customers to competitors, and having to close hundreds of stores. Despite having its back against the wall, some decisions made around key Six Sigma principles helped Starbucks bounce back better than ever. How Giving Quality and a Better Experience To Employees and […]

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How to Incorporate SS Process Reports into Your Quality Processes

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The Six Sigma process report is a Minitab tool that calculates process capability and provides visuals of process performance.

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Hyper Micro Process Map

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Sometimes you have to break something down into the smallest possible pieces before you can make it right. Process mapping is one of the first major steps when adopting six sigma, so it’s something business leaders should learn to love. Depicting workflow and processes in a visual format sets the stage for defining, understanding and […]

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Null vs. Alternative Hypothesis: What’s the Difference?

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What is Null Hypothesis? Statistical information without context or contrast is meaningless. Anyone looking at a data set can find connections and discover patterns, but they’ll probably end up drawing all kinds of wrong conclusions. That’s why statisticians have to examine the data from two different perspectives and always consider how the information they are […]

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PDCA vs. DMAIC: What’s the Difference?

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What is PDCA? Plan Do Check Act (PDCA) is a cyclical method for achieving continual improvement of an organization or process. In the first stage, companies must clearly identify and define a specific problem. The “Do” step is about taking a small, controlled action with a limited release, pilot project or other sampling technique. Stage […]

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The People Side of the Control Phase

3 Lessons for Sustaining Changes in the Control Phase

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You’ve involved the appropriate stakeholders in the work, done robust voice of the customer work and data analysis, dug into root causes, and developed and piloted a number of promising solutions to the problem. But your efforts haven’t been sustained. Here are three reasons why.

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The 10 Questions of DMAIC

The 10 Questions of DMAIC

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Use these 10 questions when teaching DMAIC. Learn when and where some commonly used Six Sigma tools do – or don’t – apply; align the tools to the underlying question as part of this coaching task.

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Medical equipment in an exhibition hall

Using DMAIC to Improve Another Improvement Process – CAPA

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Medical device companies must comply with FDA requirements to address quality issues through a complex and sometimes inefficient process called CAPA. One such company applied Six Sigma to the CAPA process to significantly reduce rework loops, reduce cycle time and reduce time to resolve rejections.

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Fayetteville North Carolina

From Chaos to Order: Reinvigorating a City’s Finance Department

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The City of Fayetteville, North Carolina, faced a staffing crisis in its Finance department. Thanks to a DMAIC project, in just 14 weeks the City was able to turn the department’s chaos around.

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How Do Organizations Sustain Improvements? Control!

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Lean Six Sigma (LSS) can have a major positive impact on organizations that apply it; however, not every company has achieved the desired results. One of the reasons for that lack of success is the inability to sustain improvements yielded from LSS projects. Through LSS projects the aim is to make improvements to address a […]

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DMAIC Case Study: Accuracy of System-generated Service Routes

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A leading environmental services company provides collection, processing, recycling and disposal of hazardous and non-hazardous materials for industrial and automotive customers. The company has branches all over the United States. The service representatives in these branches carry out services for geographically dispersed customers in their respective territories. This case study describes how DMAIC (Define, Measure, […]

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DMAIC Case Study: Improving System Availability

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A leading environmental services company applied the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve the availability of an internal software system. The goal was to reduce system downtime (the time that the software application is not available for users) and reduce defect resolution time (the time it takes to fix a software defect […]

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Improving the Productivity of a Service Team

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The manufacturing and transactional worlds have long used productivity as a measure of efficiency. Traditionally, a productivity metric has been used for assessing return on investment on machinery to measure the contributions of team members. In the growing service economy where human resources are the biggest driver of costs in the organization, management teams want […]

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Reducing Waste on Chicken Nugget Line – Part 2 of 2

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The following is Part Two of a two-part article. Part One follows the first two phases of a DMAIC (Define, Measure, Analyze, Improve, Control) project at Kahiki Foods. Part Two follows the completion of the project – the Analyze, Improve and Control phases. Analyze During the Analyze phase, the monitoring of the average amount of […]

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Reducing Waste on Chicken Nugget Line – Part 1 of 2

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The following is Part One of a two-part article. Part One follows the first two phases of a DMAIC (Define, Measure, Analyze, Improve, Control) project at Kahiki Foods. Part Two follows the completion of the project – the Analyze, Improve and Control phases. Kahiki Foods, a family-run Asian foods manufacturer with about 200 employees in […]

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Reducing WIP at a Frozen Food Manufacturer – Part 2 of 2

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The following is Part Two of a two-part article. Part One follows the first three steps of a DMAIC (Define, Measure, Analyze, Improve, Control) project at Kahiki Foods. Part Two follows the completion of the DMAIC project – the Improve and Control steps. Improve The enhanced choke-point analysis completed in Analyze verified the chicken processing […]

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Reducing WIP at a Frozen Food Manufacturer – Part 1 of 2

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The following is Part One of a two-part article. Part One follows the first three steps of a DMAIC (Define, Measure, Analyze, Improve, Control) project at Kahiki Foods. Part Two follows the completion of the DMAIC project – the Improve and Control steps. Kahiki Foods is an expanding, family-run Asian foods manufacturer with about 200 […]

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Seeing Opportunity Through 3-DMAIC Glasses

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Everything seems to be available in 3-D these days – movies, magazines and even television – so why not DMAIC (Define, Measure, Analyze, Improve, Control)? The idea may sound silly, but many opportunities go unnoticed because practitioners do not have the right tools in place to see them from different perspectives. The traditional DMAIC process […]

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Creating a DMAIC Pathway for Innovation

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The common Six Sigma roadmap can provide value in even the most unstructured environments By Braden Kelley On the surface, the DMAIC roadmap and the concept of innovation appear to be mutually exclusive ideas. At least that’s what many critics have claimed is the Achilles’ heel of the Six Sigma methodology. Six Sigma and innovation, […]

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