How Green Belt Certification and DMAIC Improved Help Desk Resolution Time By 64%

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Lean and Six Sigma practices are ultimately about helping businesses use efficiency to provide the ultimate customer experience. But what about state and county government entities? Can the same practices apply, and do they even have “customers”? The residents in the counties these government offices serve would likely say “yes”. How Green Belt Certification and […]

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Continuous Improvement and the 3p Approach Helped Deschutes Become An Industry Leader

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You may have taken notice of Deschutes lately. In the last few years, it has become much more commonplace to find the brewery’s products on draft at your local pub or at your nearest retailer. Such a marketplace presence did not happen overnight, and the brewery credits the lessons learned from Six Sigma as having […]

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How Lean Six Sigma Practices Helped ZARA Achieve Global Success

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ZARA changes its clothing designs every two weeks on average, offering upwards of 11,000 distinct garments every year. In comparison, competitors change their designs every three or four months and product 3-4,000 distinct pieces. This is fast fashion: the business model of replicating high-fashion, luxury-brand pieces quickly and cheaply, making them available to customers while […]

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How DMAIC and Listening to Its Customers Helped Revitalize Coca-Cola

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In 1985, Coca-Cola embarked on what is since viewed as one of the worst marketing blunders in history. The customer response as well as how Coca-Cola decided to reformat how it dealt with customers, informed how the beverage company would modify its processes for decades to come. When Coca-Cola discontinued its original formula and introduced […]

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Lean Six Sigma Improved the Efficiency of a Growing Business

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On the Success Stories podcast with Marshall Atkinson, Ali Banholzer of Wear Your Spirit Warehouse discussed how Lean Six Sigma was utilized to increase profit margins for her company as she worked towards achieving a Six Sigma Black Belt. When a small business goes through a period of growth, it can become painfully clear that […]

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Y

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In discussions about the Six Sigma methodology, you will often find the equation Y=F(x). It is an important formula in working with the methodology and can serve as a very helpful tool in project management. When working with the Y=f(x) formula, X stands for the various inputs utilized to generate an outcome, while f represents […]

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TEAM

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When you are part of an organization that is working towards goals, you are part of a team. A team moving toward hitting milestones can sometimes need to generate excitement and motivation while inching toward the goal line. This is why we have acronyms like TEAM. An acronym like TEAM can be used by team […]

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Result Measurables

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Measurables indicate how a process is performing or how customer expectations are being met. These indicators are quantifiable, expressed numerically, and can have units of measurement. There are two kinds of these indicators. They are process measurables and result measurables. It is important in any business to know if you are meeting the expectations of […]

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Randomization

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Not all experiments are created equal. Learn how randomization can improve the validity of any business’ experiments aligned with Six Sigma principles. Randomization in Six Sigma Business owners and managers want to know what works and what doesn’t when it comes to existing processes and methods of operation. Running experiments and assigning inputs and outputs […]

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Simple Linear Regression

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What is the point of having a bunch of raw data if you don’t have the tools to analyze it? Regression models provide you with the ability to see if there is a relationship between two types of variables, helping make some sense of data that has been collected by fitting it to a line. […]

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How Total Quality Management Got Xerox Back on Track

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Xerox went from being an industry leader to resting on its laurels. Their focus shifted away from improvement for the benefit of their customers. This, coupled with a financial scandal, brought the organization to the point where many financial experts believed that bankruptcy was on the horizon. A major shift in how Xerox did business […]

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How a Drone Project Increased Efficiency and Eliminated Waste

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Arrow Electronics had already been utilizing Six Sigma practices when it introduced its drone project in 2016 at its two main distribution centers in Malaysia and Asia. The drone project gained them further recognition for their use of Six Sigma methodology and helped usher in a new era of using drones in warehouses in the […]

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White Noise

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You may have heard of “white noise” when it comes to signal processing, but this is not the only application for the term. It is also a way to describe data in modeling. When we reference “white noise” in modeling, the “noise” is in reference to there being no set pattern and all variations being […]

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Unexplained Variation (S)

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In a regression model, there will be an amount of variation that is unexplained by x, unless r squared equals 100%. When you are working with a regression model, there is a chance that you will encounter an amount of variation that is unexplained. This variation, nevertheless, needs to be accounted for and checked to […]

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U Chart

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A U chart is one of four quality control charts that engineers use to track variation in a manufacturing process. The other three typical quality control charts are the p chart (which plots the proportion of defective items, the c chart (which shows the number of defects), and the np chart (which shows the number […]

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Variable

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Six Sigma without variables is like a recipe without ingredients. Understanding how variables align with Six Sigma is paramount to the success of any business. Learn how variables can highlight your process’ capabilities and limitations. What are Variables in Six Sigma? Variables are essential to Six Sigma. By measuring, analyzing, and controlling the variables that […]

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Subject Matter

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In order to understand the world of Lean Six Sigma and the terminology that goes along with it, you need to know what subject matter is. It’s important because this is where you can start your project and determine if there are any areas for improvement or if anything needs fixing. By looking at subject […]

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Sensitivity

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Being able to make the right decisions about your products/services can have a major impact on the future of your organization. Having an organization that can make necessary adjustments before the impact is too great is a goal of most companies. Being able to gauge sensitivity across a great number of variables can help make […]

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Risk Based Maintenance (RBM)

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Risk based maintenance (RBM) is the result of combining lean management philosophy with conventional risk management. You could also call it “smart maintenance” or “informed maintenance” since it relies heavily on data and planning. It has useful implications in both risk prevention and crisis management. Overview: What is risk based maintenance? Companies that employ a […]

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Quality Procrastination

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Quality improvement takes dedication, time, and resources. With this being the case, many find myriad excuses to hold off on quality improvement efforts until the very end, usually to the detriment of their organization. Being able to offer quality products and services to your customers needs to be a primary focus of your business. When […]

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How Your Practices Can Improve Your Processes

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Having the right processes is integral to the success of your business, but having the right type of practices in your organization helps make sure that the work being done to implement those processes is approached from the right perspective. Getting a task done is necessary, but it is also important to look at how […]

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Rare Event SPC

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With statistical process charts (SPC), you have a statistical approach that is accessible and allows you to find solutions to system and process problems. One type of chart that falls under the SPC umbrella of tools is the rare event SPC. When rare events occur in your industry, it is necessary to monitor them to […]

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Process Measurables

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The term “process measurables” is incredibly narrow and also incredibly broad. In the scope of overall business management, it can seem like a pretty narrow and technical concept. However, for process managers, it’s a concept that can describe hundreds of different things in one project alone. Overview: What are process measurables? A measurable is any […]

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Operation Cost Target (OCT)

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In business, it is vital to have a firm grasp on the maximum amount of expenditures a project can allow. This can mean the difference between being profitable or falling into the red. For every project you undertake that requires funds, you need to know how much you can comfortably spend on it. Beyond that, […]

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