How the Six Sigma Voice of the Customer and DMAIC Tools Brought the Two Sides of SQL Together

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With the formation of a joint venture between the original healthcare organization laboratory, Sonora Lab, and the larger Quest Diagnostics, a partnership existed in name only. Both labs went about operating in separate locations while continuing with their individual instrumentation and systems. Over time, this led to issues across both teams, and it became clear […]

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How DMAIC Helped a Small Company Increase Total Annual Sales by Nearly $250,000

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There are plenty of available case studies when it comes to how large corporations have integrated Six Sigma methodologies into their organizations. Less attention has been paid to the smaller and medium-sized companies that embrace Six Sigma. Can the same kind of success that big business garners from Six Sigma methodology translate to much smaller […]

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Lean Six Sigma Black Belt Training and Certification

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Will having a Lean Six Sigma Black Belt allow you to break bricks and beat up other people? Probably not, but it will help you remove waste, analyze data and improve processes in your organization. Let’s see what a Lean Six Sigma Black Belt does and how you can become one. Role of the Black […]

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Skilled Nursing

Skilled Nursing: Pandemic Problems and Manufacturing Solutions

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The pandemic brought new challenges to all industries. Here, learn how one skilled nursing center used Lean Six Sigma to address three.

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Value Stream Mapping

Use Value Stream Mapping to Eliminate Unnecessary Steps

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Processes easily bloat over time. Through value stream mapping, a hypothetical hospital is able to identify and eliminate waste, making its processes more efficient – and profitable.

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Why Don’t More Leaders Get It? Explanations for Six Sigma – Part 3

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This three-part article reviews three approaches to explaining Six Sigma that the author has seen backfire, along with an alternative. Part 1 sets the stage. Part 2 looks at Traps 1 and 2. Below is the third of three approaches to explaining Six Sigma that I’ve seen backfire, along with an alternative. I don’t want […]

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Research: Six Sigma Comes in All Sizes

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The following are selected highlights of a 2011 research study. The complete report, with more analysis and extended findings, is available for purchase on the iSixSigma Marketplace. Even in today’s challenging economy, small companies continue to maintain their focus on Six Sigma and allocate resources to ensure that their deployments reach their goals. While the […]

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FMEA Failure Modes And Effects Analysis Tires

FMEA (Failure Mode and Effects Analysis) Quick Guide

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FMEA — failure mode and effects analysis — is a tool for identifying potential problems and their impact.

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Employee Empowerment As A Management Style

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Good Quality leaders rely on the strengths of employees. Learn how to solve business issues by asking a simple question and empowering employees.

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Celebrate Quality Projects and Accomplishments

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Celebrations and awards not only serve to honor the accomplishments of successful Quality projects and employees, they bolster and endorse the specific actions, behaviors and values that your business is striving to put in place as a Quality culture.

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Keep Employees Energized on Quality

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Without employee contributions, we might as well hang a sign in the window and close up shop. We need to make sure that employees are always contributing to their maximum extent — we need to keep them energized on Quality.

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Effective Brainstorming

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Effective brainstorming can be accomplished by following these simple brainstorming DOs and DONTs with your team.

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Know Your Customer

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Only by using the appropriate information source can you begin to truly know your customer and understand your customer needs. Read about all the possible information sources that are available that you may already have access to.

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Calculating the Cost and Savings of Six Sigma Quality

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One of the most distinct differences between Six Sigma and other quality management systems is the link to business finances. For the greatest business benefit, calculate financial benefit before, during and after.

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Start Small with New Lean Six Sigma Initiatives

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To maintain control and assure a payoff from LSS, it may help to start on a limited scale. With only a few key team members – including the right Black Belt candidate – a company can create a program that will have an impact enterprise wide.

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Retain Customers: Align 'Moments of Truth' with VOC

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Companies interested in retaining customers should complete a two-phase process: first, they must determine what is important to customers and second, they must make sure their organization is capable of filling those needs reliably.

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Improve Product Design: Watch What End Users Do

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The beginning of any design or development project should include activities aimed at a deep understanding of likely user behavior. Gathering this information should involve open-ended questions and observation, which will highlight user needs.

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10 Ways to Failure for a New Six Sigma Deployment

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A Six Sigma initiative can be wildly successful or it can sadly fail. The reasons are found in 10 major points critical to the success of a Six Sigma deployment. The points also are in the list of the 10 ways that a Six Sigma initiative can fail.

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Top 10 Mistakes Software Green Belts in Training Make

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The coaching of software Six Sigma is always a challenge. This top 10 list details common mistakes Green Belts in training make that can cause their projects to fail.

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Six Sigma Directory

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Six Sigma Directory

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iSixSigma Announces Alliance with Global Provider of Six Sigma Conferences

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iSixSigma Announces Alliance with Global Provider of Six Sigma Conferences

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Green Belt Coaching in a Mixed-Signal Environment

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Coaching software Six Sigma is always a challenge. Coaches must help to get concepts taught and ingrained, to find the right projects to provide the broadest experience, and to balance the participants’ “real job” with Six Sigma study and work.

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