Corporate Ethnography: A Way to Gather VOC

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In many Six Sigma projects, practitioners use traditional voice-of-the-customer techniques to find the specifications clients seek. But to get the full picture, they should also try a set of data-gathering methods known as corporate ethnography.

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Applying 5S Tool to Environment in Service Industries

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In order to successfully deliver service to customers, satisfy them and increase the likelihood of future business, transactional companies can make good use of the 5S tool as a basic framework to manage workplace dynamics.

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Gaining and Using Six Sigma Intelligence

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Six Sigma “intelligence” – the information that helps practitioners pick projects more effectively, achieve results faster and reach long-term success – comes from collecting actionable data through voice-of-the-customer research.

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Black Belt Return on InvestmentHow much can Black Belts save your company?

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How much can Black Belts save your company? This research benchmarks over 800 company data points and shares the hard and soft savings being achieved around the world.

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Organizational CultureExclusive iSixSigma Magazine Research

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Organizational Culture – Exclusive iSixSigma Magazine Research

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Adding Value to Content of Six Sigma Project Charters

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While most Six Sigma project charters address a fairly standard list of issues, two areas critical to the long-term success of projects should be added — how a project might detract from or add to the value a company is providing to its customers.

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Lessons from T.M.I.T.E. (The Most Ineffective Team Ever)

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Effect teamwork does not happen by magic. Becoming a better Six Sigma project team – no matter what the starting point – only takes a little discipline and a lot of practice. Here are some principles help provide the needed structure

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Finalists Announced for Prestigious 2006 Six Sigma Excellence Awards

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Finalists Announced for Prestigious 2006 Six Sigma Excellence Awards

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Design for Six Sigma ResearchWhen, where and why companies use DFSS and the financial benefits it delivers

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Design for Six Sigma Research — When, where and why companies use DFSS and the financial benefits it delivers

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Tips for How Black Belts Can Handle Resource Conflicts

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For many Black Belts, the biggest challenge is not learning the data tools – it is learning the managerial skills needed to run an effective team. And one of the most difficult of skills is dealing with commitment conflicts that team members face.

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Six Sigma with Energy and Enthusiasm at Cummins, Inc.

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Cummins Inc. showcased its best quality improvement work of 2004 at the Company’s fourth annual Six Sigma Project Expo from on Tuesday April 5, 2005.

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A Robust VOC Process to Drive Better Six Sigma Results

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The lack of a robust voice of the customer (VOC) process, no proper training in applying VOC in project selction and evaluation, and VOC systems that focus on voice of the business issues keep many Six Sigma companies from being truly customer-driven.

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iSixSigma Research Shows That Strategy, Discipline and Six Sigma Drive Innovation Effectiveness

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iSixSigma Research Shows That Strategy, Discipline and Six Sigma Drive Innovation Effectiveness

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Opportunities for Good Black and Green Belt Projects

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Many business opportunities stem from seven sources. These opportunities can also be applied to software Six Sigma and can be useful to consider when choosing good Black Belt and Green Belt projects.

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Seven Focus Areas to Drive Lean Six Sigma Results

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It is crucial to have good leadership, the correct team, a solid project charter, and personal and business incentives to be successful in Lean Six Sigma. When all these items are in place, it is possible to run a first-class deployment.

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Leadership Must Play a Critical Role in Define Phase

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Leaders need to take charge of identifying projects, determining the business case, defining the scope, establishing the goals and estimating the project timeline. This helps to ensure that projects are truly strategically important to the business.

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10 Catalysts for Successful Six Sigma Programs

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To be successful, Six Sigma programs often need certain catalysts to precipitate change and help ingrain the method in an organization. The 10 catalysts explored here are most important in ensuring that a program takes hold.

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Estimating ROI for a Process Improvement Program

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Organizations are realizing the importance of measuring which business process models are the most beneficial. One of the best ways to determine how well these models suit the business is a cost-benefit analysis to estimate the return on investment.

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Maximizing Success When Implementing a Basic 5S Program

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Practitioners should reach a strong understanding of the original Japanese 5S method so they will be able to educate others about it in a way that will garner employee buy-in and achieve the best results in helping their firm become more organized.

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Reactive Complaints: A Valuable Source of Customer Data

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Customer complaints, known in the VOC process as reactive data, may be difficult to hear, but they are valuable information for an organization to track. They usually represent many unspoken issues, and can be used to take needed improvement action.

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Black Belt Tenure Grows Future Business Leaders

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For companies hoping to groom future leaders, a two- or three-year Black Belt tenure can serve as a key testing ground. Therefore, it is important to select the right Belt candidates, provide them with proper training and assess their performance.

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Six Sigma and Enterprise Risk Management

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There is a synergistic relationship between enterprise risk management and Six Sigma. The continuous improvement methodology assists leadership in managing both the operations of the organization and the inherent risk associated with it.

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