George Forrest

When a company promises and delivers on quality, there is a good chance that customer satisfaction and retention will be high. But paving the road to success depends on companies being well-informed about their own business. They achieve that knowledge by developing and utilizing effective metrics. Why Do We Need Them? Metrics are […]

FMEA — failure mode and effects analysis — is a tool for identifying potential problems and their impact.

The typical plant control room has changed dramatically over the years. Alarm management – which once was simply a sound or flashing light designed to get the control room operator’s attention – has changed dramatically, too. Many control rooms have replaced analog panel boards with multiple screens of bright and colorful representations of plant equipment. […]

Recruitment has always been a good indicator of how the wider economy is faring. Since the global downturn, many recruitment companies have been squeezed. The rise of Internet-based recruitment, including social media tools, has added to their problems. Employers are watching their costs and they understand the alternative routes to new employees. As a result, […]