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turnaround time

Six Sigma in Government: Focusing on the Customer

Six Sigma, with its emphasis in many cases on hard, current-year results, is often not associated with government agencies and their processes. One reason is that a government’s mission is as much about providing services to the public and other stakeholders as it is about cutting costs and realizing efficiencies. In fact, there is frequently…

Demonstrating Chart Turnaround Success Gains Buy-in

One of the participants in our Six Sigma Black Belt training program expressed concern about a lack of buy-in for Six Sigma in her organization. With little inquiry into the matter, we discovered that the means she adopted to gain buy-in were not apt for selling the philosophy. A lack of buy-in is most common…

Outpatient Imaging Reports TAT Cut from 64 to 9 Hours

Competition in the outpatient imaging center market is intense. New imaging centers are springing up everywhere. Faced with decreasing reimbursements, ever-changing technology and the expectation of spa-like atmospheres, how can an outpatient imaging center remain profitable? The answer lies with the customer. Having a pulse on the customer experience and continually eliciting and acting on…

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64 Fold Increase in Productivity at Army Repair Depot

Red River Army Depot (RRAD) is a sprawling industrial complex of some 1,400 buildings on 18,300 acres in northeast Texas. Called one of the “crown jewels of the Army” by Army Chief of Staff Gen. George W. Casey Jr., Red River is a leader in supporting the warfighter. The depot’s mission is to return torn-up,…

Process Model Improves Wound Care Turnaround Time

With a robust quality improvement program in its emergency department (ED) since 1998, LDS Hospital in Salt Lake City, Utah, USA, has frequently used the routine analysis of operational data to improve its care for subsets of patients. Initiatives have successfully addressed pediatric patients with fever, acute coronary syndrome patients, endotracheal intubations and pain management,…

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Improving Financial Services Through TQM: A Case Study

The work described in this case study was undertaken in a young, rapidly expanding company in the financial services sector with no previous experience with total quality management (TQM). The quality project began with a two-day introductory awareness program covering concepts, cases, implementation strategies and imperatives of TQM. The program was conducted for the senior…

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