MONDAY, JUNE 18, 2018
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Posts Tagged ‘gemba walk’

Gemba Walks Come to Life at Fairbanks Morse Engine

Three examples of gemba walks at Fairbanks Morse Engine demonstrate the importance of the sometimes-overlooked basics of process improvement.

Managing to Standard Work in the Office

Fairbanks Morse Engine had to swallow a tough message from its customers: You are too slow and we are not going to take it anymore!Direct observation of the customer service staff revealed a consistent pattern of interruptions – 70 percent of the time they were unable to convert an order without interruption.

The Many Sides of a Gemba Walk

Gemba walks at Fairbanks Morse Engine demonstrate the importance of the sometimes-overlooked basics of process improvement.



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