Six Sigma professionals must establish a communication plan when developing and validating a team charter. A finely executed Black Belt project can suffer disappointing results if an efficient mechanism is not already in place to ensure that vital information is relayed to those members who need it.
While most Six Sigma project charters address a fairly standard list of issues, two areas critical to the long-term success of projects should be added — how a project might detract from or add to the value a company is providing to its customers.
Driven by daily pains and the need for instant fixes, projects may commence with Measure, Analyze and Improve pooled together in one giant step. But by skipping Define, practitioners miss an opportunity for making valuable process discoveries.
A project charter is the first step in all quality methodologies, especially the Six Sigma methodology. The project charter defines all interactions of the project and sets the stage for a successful completion.
The project charter is the first step and one of the most important parts of any Six Sigma project. An example of what a charter should contain is found in 11 elements, what each element is for and what questions that element is expected to answer.
