Month: September 2015

From safety to quality to productivity, there’s a trend in the way organizations have approached process-oriented movements. Starting as the responsibility of an individual or a group of people, to be successful, the movement inevitably shifts to shared accountability – it becomes the responsibility of everybody, every day. Professional problem solvers that have taken this […]

Every process falls into one of four states: Ideal: produces 100 percent conformance and is predictable Threshold: predictable but produces the occasional defect Brink of chaos: not predictable and does not produce defects Chaos: not predictable and produces defects at an unacceptable rate Processes tend to migrate toward chaos if not effectively managed. Pre-control Charts […]