At the end of the last training day, I refer back to the yellow notes on which, the first day of training, the participants have expressed their expectations concerning the training. 95% of the time the individual participant’s expectations are successfully met. In this particular case, I hoped for the opposite, that he would realize Six Sigma is not another flavor of the month. Surprisingly, the feedback exceeded my expectations. The strong skepticism from the first day had changed to a cautious believe in the strengths of the DMAIC approach.
This Six Sigma thing is different after all, and it is not another flavor of the month!