Definition of Acceptable Quality Level (AQL):
Also referred to as assured quality level. The largest quantity of defectives in a certain sample size that can make the lot definitely acceptable; customer will definitely prefer the zero defect products or services and will ultimately establish the acceptable level of quality. Competition however, will ‘educate’ the customer and establish the customer’s values. There is only one ideal acceptable quality level – zero defects – all others are compromises based upon acceptable business, financial and safety levels.