Cost of Conformance (COC)

Definition of Cost of Conformance (COC):

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A component of the cost of quality (COQ) for a work product. Cost of conformance is the total cost of ensuring that a product is of good Quality. It includes costs of quality assurance activities such as standards, training and processes; and costs of quality control activities such as reviews, audits, inspections and testing.

COC represents an organisation’s investment in the quality of its products.

Contrast cost of non-conformance.

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