iSixSigma

Customer, Output, Process, Input, Supplier (COPIS)

Definition of Customer, Output, Process, Input, Supplier (COPIS):

Similar to the more common SIPOC, but COPIS is a term used for an outside-in approach. Used when completing a high level wing-to-wing map of what a customer experiences. Gives you the steps in the process from a customer’s view point.

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