iSixSigma

Quality Assurance

Definition of Quality Assurance:

A planned and systematic set of activities to ensure that variances in processes are clearly identified, assessed and improving defined processes for fullfilling the requirements of customers and product or service makers.

A planned and systematic pattern of all actions necessary to provide adequate confidence that the product optimally fulfils customer’s expectations.

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A planned and systematic set of activities to ensure that requirements are clearly established and the defined process complies to these requirements.

Work done to ensure that quality is built into work products, rather than defects. This is by (a) identifying what “quality” means in context; (b) specifying methods by which its presence can be ensured; and (c) specifying ways in which it can be measured to ensure conformance.

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