Six Sigma: No Lame Duck at AFLAC

Earlier this year Elizabeth M. Ferrarini at Enterprise Leadership interviewed Gerald Shields, CIO for AFLAC. EL: What best practices do you use for IT? GS: We have a couple of people who are Black-Belt certified in Six Sigma, and we use Six Sigma for some projects. Our primary best practice is the Capability Maturity Model…


CIGNA Six Sigma Business Excellence

Leslie Behnke, Vice President Six Sigma Business Excellence, is leading the Six Sigma initiative at CIGNA. She joined CIGNA in 2002 from Motorola where she led Six Sigma activities for over a decade. The initiative is called “Six Sigma Business Excellence” and includes the standard DMAIC and DMADV methodologies. CIGNA annual reports do not mention…


Insurance Industry – Six Sigma

Fortune 500 companies in the Insurance industry using Six Sigma: American International Group, Inc. (AIG) Berkshire Hathaway Allstate Prudential Financial Aetna CIGNA Northwestern Mutual UnitedHealth Group USAA Principal Financial Lincoln National Conseco