iSixSigma

Bob J

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  • Bob J replied to the topic DOE for straightner in the forum General 13 years, 1 month ago

    Hi Andrew!
    Never heard back from Wilson so I assume all went well…  You might want to ask him directly to see if he has any details for you…;- )
    Best regards,
    Bob J

  • Bob J replied to the topic MBB Certification in the forum General 13 years, 8 months ago

    Interesting perspective….;- )
    The key is to understand the expected role of the MBB in your business and define the necessary skills based on that understanding…  For our business, we expect a MBB to be able to effectively train at a BB level and to provide mentoring support.  To do this, you need the following skills:

    Demonstrated pr…[Read more]

  • Bob J replied to the topic trend analysis in the forum General 13 years, 8 months ago

    Rolando,
    You are certainly welcome….;- )
    Have a great day and good luck on the project!
    Bob J

  • Bob J replied to the topic trend analysis in the forum General 13 years, 8 months ago

    Rolando,
    Ahhhh, I see…..  That helps….
    If I understand correctly, you are trying to improve the number of leads that result in successful sales…. 
    Given that, the first question you need to ask yourself is whether the sample (one month) is large enough and truely representative…  Is this a new telemarketing campaign or an ongoing ef…[Read more]

  • Bob J replied to the topic trend analysis in the forum General 13 years, 8 months ago

    Rolando,
    Not much from what you have shared…
    What you are describing is a categorization of a static set of data…  Trend analysis will help you determine how this data significantly changes over time… 
    Also, not sure what TPV is….
    What are you trying to improve?
    Best Regards,
    Bob J
     

  • Bob J replied to the topic Spaghetti Charts in the forum General 13 years, 8 months ago

    John,
    No sure what you mean by system application…  We typically draw these by hand on a layout when looking to simplify flow…  
    Best Regards,
    Bob J

  • Bob J replied to the topic trend analysis in the forum General 13 years, 8 months ago

    Are they going up or going down to a significant degree over time….
    Best Regards,
    Bob J

  • Bob J replied to the topic MBB Certification in the forum General 13 years, 8 months ago

    Agree completely with Horiculture’s response….  The role of the BB is to drive improvement projects to a successful conclusion…  The role of the MBB is to train Black Belts and to provide appropriate coaching/mentoring within the business.  This last is for both the business leadership on the care/feeding etc for the program as well as the te…[Read more]

  • Jiten,
    The software forum might be able to get you more responses….
    A couple of quick thoughts….
    A lot of current thinking in software development involves similar sizing issues, typically for level of effort estimates…  Research there might give you some insight…
    Check out Albrecht function point and McCabe Cyclomatic complexity in go…[Read more]

  • Jiten,A couple of quick thoughts….A lot of current thinking in software development involves similar sizing issues, typically for level of effort estimates…  Research there might give you some insight…Check out Albrecht function point and McCabe Cyclomatic complexity in google…  Both are fairly easy to do and far more precise than LOC (an…[Read more]

  • Bob J replied to the topic Survey Tools in the forum General 14 years, 6 months ago

    BIG k,
    No can do…  It’s very sensitive stuff for us ….
    Sorry…
    Bob J

  • Bob J replied to the topic Survey Tools in the forum General 14 years, 6 months ago

    Tabletop,
    A lot depends on the way that you have set up your survey…. 
    A few common ones (for us anyway)….
    If you are using a likert (ordinal) scale response (1=really bad, 5 = really good etc) for you can use use a regression (ordinal logistic) to explore linkage between questions…  Particularly interesting if you use a structure w…[Read more]

  • Jonathan,Interesting project but how do you know that providing customers with better information is going to increase your sales volume…?  This sounds like someone is trying to jump to an answer without any supporting data and that path is heavily mined….  This is also way beyond the scope a single BB project…  See if you can rescope it to…[Read more]

  • Paul,
    Glad it helped…  Check out some of the stuff by Watts as well…  While targeted at development life cycle maturity, it provides a neat concept that can be adapted to assessing the maturity of any key business process…  You would just have to restrucure it into the context of the key business process areas that your survey work id…[Read more]

  • Hi Paul,
    Sounds like an interesting project…  A couple of thoughts…
    Survey is a good start but keep in mind that you are probably targeting the survey(s) at current customers/employees…  This will be a relatively limited response.  It would be better if you could expand the scope to include customers that have stopped doing business wi…[Read more]

  • Don,
    The short answer would be in the middle somewhere….   A lot of how you define “somewhere” will depend on the specific metric details… 
    For example, if the metric is critical to the customer and you are considered best in class, you should go for the value represented by as large a percentage of the customer responses as you feel you ca…[Read more]

  • CertGuy,
    What do you mean by “legally defensible”? 
    As long as you do reasonable due diligence to ensure that you aren’t plagerizing someone else’s work I can’t imagine have a problem unless you are looking at something beyond what I would normally expect…
    Best Regards,
    Bob J

  • Jonathan,
    Interesting project but how do you know that providing customers with better information is going to increase your sales volume…?  This sounds like someone is trying to jump to an answer without any supporting data and that path is heavily mined…. 
    This is also way beyond the scope a single BB project… 
    See if you can res…[Read more]

  • Kirk,
    No problem…  Seems like you have a good working understanding of how best to approach product reliability tracking and assessments…. 
    Good stuff…
    Best Regards,
    Bob J

  • Kirk,
    Are you a reliability guy?
    Best Regards,
    Bob J

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