Not only India, I believe most gov tend to be very very beaurocratic.
Applying SS in gov agencies something very difficult and time consuming. Mainly because of people’s attitude, personal interest, political issue etc…
Personal opinion, SS deployment in gov agencies : long way to go…
I was in TQM as well as Six Sigma
Basically both program are applying more or less same methodology. Bottomline want to see result. To me, TQM are more customer satisfaction focus and do not provide a systematic procedure for problem solving. Usually TQM apply small group activities and most the time only target for current problem solving.…[Read more]