Joseph Provino

Damned, as I am rolling out a Lean Six Sigma in my company.. I am reading this string..!
it is hard enough already, not to look like a statistical geeks but if I have to say hello in Vulcan, I am doomed.!!
 

 
Replying to Martin,In general I would try to get at least one member for each stakeholder teams to act as Greenbelt or at minimum act in quality of single point of contact. This person will generally be knowledgeable in the particular area of expertise of the team and if possible be statistically savy.On the otherhand, I have business Ana…[Read more]

Hi
I would suggest not to exceed 4 to 6 months for any six sigma project: excluding the monitoring stages which are on-going with a frequency depending on the nature of your project.
a quick define stage of 2 weeks and delivery on third week to stake holders and sponsors.
then Measure and Analyse phase are importants to complete the project…[Read more]

Pizza lingo, as you rightly put it , is also working when demonstrating project to any types of managers. I found myself using example from this book when preparing six sigma presentation for my team.. Simple and Effective..
 
 
 

read it after answering..
This re-enforces the effectiveness of the book! ;¬)

There’s a good six sigma beginner book which I read when I started my six sigma certification a year ago: funnily enough the book is presented under the format of a case study based on a pizza place:
The Power of Six Sigma: An Inspiring Tale of How Six Sigma Is Transforming the Way We Work
rgds
Joe

Both Jonathon Andell and Deanb, answer is completing nicely the gathering of the VOC… As part of the first SIPOC, we are doing a Force field analysis which caracterises the interaction with the processes you will be improving. Once this is done, we can target more easily who needs to be contacted and in which depth this need to be done. When the…[Read more]

Good point and organisation are full of these informations that just wait to be pick up.
Joe

hi
A Lead-Time analysis, is quite an extensive job to do, and department often work in silot to reduce there own individual lead-times. Instead of looking at the overall pictures. This surely put some strain on the departments which are at the back of the supply chain, to improve there LT (Lead-Time) whislt the processes at the front are more f…[Read more]

Hi,
I found that conducting a set of interview with key stakeholders was often enough to gather the VOC.
The methodology, we are using are quite simple really: first we are preparing an in deph analisys of the service that provide to our customer, this will include all our internal processes and relationship link (SIPOC) as well as a robust…[Read more]